Sam's Furniture & AppliancesReviews of samsfurniture.com

I dont ever try to bash someone’s business because I know how hard it is to build your name. But, I don’t lie. This man is the most rude individual I have every met in my life. I payed half of the price for a dining set.. I then waited 1 month & called them because he said I would receive it in 2-3 weeks. The man told me that because of the pandemic it was taking a little longer. Understandable. Then 1 month & 1/2 goes by and I call him again, he tells me that he doesn’t have the table that I will have to wait up to 6 months because he thought he could get it but her couldn’t...? I asked for a refund immediately. I take a trip to Leominster which is far from me & he refuses to refund me instead he says he was going to mail it. When I get the check I couldn’t cash it because the signature was sooooo opaque.. my experience has been so horrible wow I would never recommend anyone here the prices are ridiculous I actually found a bigger and nicer table for HALF THE PRICE !!!!!!!!

I don't typically write bad reviews. Ihave nothing good to say about our first and last Sam's Furniture experience. We bought a king mattress, adjustable bed, king bed-frame, large sectional and ottoman. We paid for all items up front, then received a call that we owed over $300 more due to a mistake on their end. There was no communication from the very beginning regarding how the delivery was scheduled, where the couch/bed frame were coming from and frankly, about anything. When I called to ask, I was told by Tanya, they were very sorry that's not how they do business and she offered to pay for delivery charges. Over 2 months later, on a Thursday, I'm calling to ask if they can give me the status of our furniture. It turns out it had arrived and I was told it would be delivered Saturday. Friday afternoon Tanya calls to tell me it will be delivered Sunday. Saturday evening comes along, no call to schedule the delivery, so I called. I'm told the delivery company calls between 630-8p. Around 7, they call to tell me they can deliver between 11-1p on Sunday. I ask if they can do it earlier, no, they can deliver Monday, but I tell them I"m out of the area on Monday. So, 11-1p Sunday it is without much choice. Well, it's Sunday and I get a call/text they are on their way at 12p. So I text back "OK, thank you". Then, a call that when they called another customer to say they were going to be late, she was not okay with it. I have rearranged my day, waited months and now am waiting to hear when they will show up. No call back. So, I called, they are on their way to deliver the furniture to the other customer. In the meantime....I"m pushed back. I am really disappointed at Sam's lack of communication in this process and that the delivery company, clearly has too many deliveries to do in a short period of time. Perhaps you should hire an additional delivery company and teach your sales and office people how to communicate the correct details of what a customer should expect. Free delivery is good, but good and even great customer service is priceless. Dale and Marci Denver

Had a furniture account and paid it off 6 months ago..Went in to get another account and was denied..The rep acted like she didn't give a damn.. Couldnt explain why..Will definitely go somewhere else..

It says to rebuild your credit and my information was not verified. I was declined for having some credit issues. No one asked me what I could put down or offer any other options. What is lease program for then?I think it's a joke. I have more verifiable income than most people I'm sure.

Sams is very eager to lease to own but beware for the $1080 in furniture I got from them they are charging me close to a whopping $900 for the full payment plan super rip off. If I had the $ to buy out of my contract I would in a heartbeat

When I went to get my furniture it was all good, I paid it off no payments. When I got delivery.The furniture looked like it been used it was all scratched and in bad shape. Called many times and nothing when they came in they tried to use a maker to cover the scratches but they made it worse. First and last time I will ever use them

We had an amazing experience at the store front, but our bed broke almost immediately. Turns out it wasn’t assembled properly. We’ve gone back countless of times to get someone to fix it and they keep coming with the wrong part. Now we’re left with a broken bed. Poor customer service.

My items were broken in one week