SaltpoolstoreReviews of saltpoolstore.com

You can't communicate with them! They don't answer the phone , emails or chat! I filled out warranty form on 2 T-cell-15 that went bad! one in 2 years the other 4 months. I spent $24.95 to ship back for warranty claim only to have it returned because they refused to accept. Sounds like a racket!

My salt cell I purchased from saltpoolstore.com just a little over 2 years ago and it no longer works. I contacted them and they emailed me back to have me send it back in with very specific instructions, which I followed completely. When the postal service attempted delivery, they refused it. Now they will not answer my chats or emails. DO NOT DO BUSINESS WITH THEM! What a joke!

If there was the ability to choose a negative star rating I would. I ordered and received a salt cell replacement for my Hayward system. Although the product was received it was not installed until about 45 days later due to travel. After installation I immediately detected a problem and reported it to the warranty department. I explained in detail the problem with pictures and pictures of system readings . I also explained the timeline for the return explaining my travel. The warranty department provided return instructions and indicated that once they received the return they would respond in 2 to 3 days to determine if a replacement or refund would be applied. They received the return and that was the last I’ve heard from them. I purchased the cell using my PayPal account so I filed a complaint through PayPal. The response I received from PayPal indicated the salt pool store denied my claim because the warranty period expired. If that were the case why did the warranty department provide me with return information after I explained the timeline. If you are considering using this store think twice and be advised to stay away.

Purchased a salt cell for my pool Oct.23'. It had a sensor fail within 6 months which after several attempts at a warranty repair, they sent me a sensor.I repaired and it worked for another 8 months , this time faulting the sensor again.Multiple emails, phone calls and failure to follow their warranty, I finally turned to the BBB. They attempted to contact the company for repair or replace and never recieved an answer. Multiple attempts from the local BBB affiliate and still no response. On file now and out the money,I have advice for anyone considering purchasing a cell from this company...STAY AWAY. You will be left with a useless piece of plastic and unable to contact the company to back their warranty.

Never buy from the Salt Pool Store. The worst customer service ever. They will not answer calls or if they do they hang up on you or put you on hold until it just hangs up. I have bought from them several years ago with no problem but now a different story. I have had to contact my credit card company to get my money back because I never received the item. I hope they are out of business soon so no one else is taken by them. A sad excuse for a business

Wish I would have read reviews before purchasing their replacement cell- it lasted for less than 2 years. Because it had a 5 year warranty, I reached out to them by filling out a warranty form. I also tried calling multiple times, as well as contacting them through email. They stopped answering my calls and emails after I returned the cell for repair and they refused to accept the shipment at their warehouse.=. One of the worst companies I’ve ever purchased from.

Well, I finally found a way to get them to replace my defective salt cell! All I had to do was fly to Australia, drive to Nerang (near Gold Coast, south of Brisbane) and bring them the dead cell. The staff at Compu Pool (parent company of Salt Pool Store) were pleasant and agreed to test it. It was found to be bad, so they shipped a new one to my friend in Sydney (since we were out touring for 10 days). It arrived today and I'll bring it home to California next week. I was pleased to see that Compu Pool was a real company with a building and lots of inventory on the shelf (many different salt cell and filter products). Of course none of this excuses the fact the Salt Pool Store is completely unresponsive. But maybe there's hope that things could improve since there's actually a real company that exists.

Scam, product leaks near electric connection, can get electrocuted, not based in Tennessee, just a P.O. Box, no communication after sale, sued by Hayward in Australia, based out of a home in Australia, civil law suit there, company has changed names many times. I contacted consumer products safety commission with no help or investigation, same for the state of Tennessee. No serial number plate on this electrical device. Total scam