SaltpoolstoreReviews of saltpoolstore.com

Purchased a cell to replace the R7 cell for my Solaxx salt pool system. Cell was shipped promptly, by DHL from AUSTRALIA! Cell clearly was not new as it had what appeared to be knife cuts the length of the cell on one side. Sent pictures and their response was that it was due to testing...really! They did accept it back and gave me a refund, but not my return shipping fee ($26). Read the other reviews. Wish I had done so first. In my case I went to another vendor and replaced the Solaxx system with another system that I have installed and it is working perfectly and has a 7 year warranty. My advice: stay away from this vendor!

Purchased replacement T-3 salt cell on 6/29/22 with a promise of 3-5 day delivery. 8 days later on 7/7/22 DHL was to deliver but did so to the wrong address. DHL owned up to it & gave instructions to the Salt Pool Store as how to file a claim. Salt Pool Store threw it back at me as if it was my fault & responsibility. I purchased another on Amazon & had it in 2 days. Buy elsewhere.

Do not purchase anything from this business! A big Screw you Salt Pool Store! Warranty means absolutely nothing to them. I turned them into the BBB and they would not even respond to them for my warranty claim. I have the emails to prove it. A big Screw You!

Cell warranty is 2 years, my cell went bad 3 months after the warranty expired. My original cell lasted 5 years.

They are a scam no customer service sent you back they said that they would pay me now they have my in my money you’re not respond

I am 3 weeks into trying to get warranty service on a failed salt cell. I have provided their warranty form, water tests, photos of control unit in various phases of indicator lights, returned the defective cell, and made numerous phone calls, chat requests and emails. Just yesterday they agree to replace the unit for $399. A new one is available on their website for $374. Per their own warranty terms, (by the way, this is a whole other issue. their warranty is NOT what it appears) my price should be $262. I purchased another from a real store in TX for $399 because I will never spend another penny with Salt Pool Store. Call their sales line -- they'll answer on the 2 ring. Call the service line and you'll ALWAYS get a voicemail and they will NEVER return your message.

I also was scammed or at least been combo of ghosted and scammed. Ordered a T-15, send for exchange as faulty (cracked housing) and send would exchange same day upon receipt (sent via my cost with tracking). Now won’t respond in any way, text, email, calls. Call center rep answers takes info, or hangs up if ask questions. I figure out my $340 and will file with Visa. Don’t buy from them! Also, if want to send email to CEO of their fulfillment center, “Red Stag Fulfillment” who facilitates these orders and crap service, find them on linked in. Dusty Holcomb. Can’t find owner of Salt Pool Store as did a legal search. I’ll find ‘em. I’m diligent and bored.

Like all of you on this website (and god I wish I found this last year before I placed my order), I was scammed by saltpoolstore.com and the manufacture Compupool. I purchased the Platinum Edition Replacement Salt Cell for my Jandy Aquapure 13 months ago. This is the 3rd cell I have needed in the 15 years (each usually lasted 7 years) of having my salt pool, so when I saw the $379 RETAIL price (I will come back to the capital letters in a minute) and the 5 year warranty, I couldn’t pass up the deal. Fast forward 1 year and 2 weeks, and my cell died. I contacted the company for a replacement, and after paying the shipping fee to send the cell back for diagnostics, they said I would owe $239 for a new cell which was 30% of $795 which they claim is the RETAIL price. In the 5 times I have visited the site, the price was always $379, although the suggested retail price has gone up from $795 to $835. They are selling them for the lower price which makes the replacement cost $113, not $239. During my conversations with the company, they blamed all of this on the Manufacturer. They said that this was their policy. Here is another issue with that statement. My cell said Compupool on the unit. I tried calling the manufacturer’s phone number in Florida, but the number listed is for an advertisement and there is no way to contact the manufacturer. I tried emailing them, but never got a response. I am tied of companies like this getting away with scams. I know the saying, if it is too good to be true, it probably is, but I really thought this company was different. I am getting ready to file a class action lawsuit against both the website and manufacturer for time and money lost. If you have been scammed by these companies or your cells died prematurely, please send me an email so we can discuss this and you can be added to the class action suit.