The grill is as it was advertised.Easy…
The grill is as it was advertised.Easy to assemble,arrived on time,works great!
By William H.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
59 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
R.W. FLAME was founded in 2017. The "R" stands for Robert, our founder's first name, and the name of our company, "Rowan LLC". "W" represents the last name of our founder, Wang. "Flame" signifies our heating appliances that bring warmth to cold buildings and to our hearts. Our founder, Mr. W, is a professional fireplace engineer. Our fireplaces are popular across Europe and America, becoming a beloved and preferred choice for many. We aim to bring warmth to cold buildings and happiness to people's everyday lives and Becoming an affordable and trustworthy brand.
R.W.FLAME (rwflame.com) has 59 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
59 approved reviews, newest moderated first
The grill is as it was advertised.Easy to assemble,arrived on time,works great!
By William H.
Had an issue with my order and Customer Service was on top of it with a quick response and resolution. Loved the option to control this from my phone and the ability to change the insert.
By Dom V.
It starts every time and I love the way it cooks the food. With a great sear that taste great.
By Edward H.
You sent a grill from Electactic, charged 299.00. that company sells that same grill for 218.00. it appears you just drop shipped a grill from them, you owe me about 70.00$. bunch of crooks r w flame!
By lee T.
Nice Grill, really like it
By MARIO
The quality is about the same as a high end bbq 3 burner is what I wanted
By Paul D.
Fast shipping
By Lois Janice G.
Well the discouraged a return but did give me 50% refund to keep it
By Wes S.