Excellent customer service
Excellent customer service
By Dion B.
Thursday, November 5, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
59 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
R.W. FLAME was founded in 2017. The "R" stands for Robert, our founder's first name, and the name of our company, "Rowan LLC". "W" represents the last name of our founder, Wang. "Flame" signifies our heating appliances that bring warmth to cold buildings and to our hearts. Our founder, Mr. W, is a professional fireplace engineer. Our fireplaces are popular across Europe and America, becoming a beloved and preferred choice for many. We aim to bring warmth to cold buildings and happiness to people's everyday lives and Becoming an affordable and trustworthy brand.
R.W.FLAME (rwflame.com) has 59 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
59 approved reviews, newest moderated first
Excellent customer service
By Dion B.
Putting it together was pretty good. I mean I had two people there were two people putting it together. The only bad thing is is that the delivery guy he left it on my porch so it’s not like I could’ve picked it up and really put it into my garage where I had lots and lots and lots of room, but that’s still in. It wasn’t a big big deal. I just had to rearrange some stuff on my porch but other than that two thumbs up.
By sharon Y.
Unit sucks..... to hard to keep food from burning. Bad design.
By George R.
The best part is easy to clean
By Luis H.
Looks great! Super fast shipping and easy to install. Thank you!
By Carly
The unit came on time and as described. It was very easy to put together. The only disappointment I have is trying to tell whether the flame is actually on or not. From where I was, you could only hear it, and not see it. Of course you can feel the heat. I would have given you the full 5 stars if I could just see a flame.
By Mike
Vicky was amazing handling my concern with my grill!
By Chet B.
The grill arrived on tme the instructions were clear and easy to read.went to gether with out the usage of to many four letter very impressed with the look of the grill and the 6 time's I've used it it seems to work fine
By Tim