Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
59 reviews
R.W.FLAMESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
R.W. FLAME was founded in 2017. The "R" stands for Robert, our founder's first name, and the name of our company, "Rowan LLC". "W" represents the last name of our founder, Wang. "Flame" signifies our heating appliances that bring warmth to cold buildings and to our hearts. Our founder, Mr. W, is a professional fireplace engineer. Our fireplaces are popular across Europe and America, becoming a beloved and preferred choice for many. We aim to bring warmth to cold buildings and happiness to people's everyday lives and Becoming an affordable and trustworthy brand.
R.W.FLAME (rwflame.com) has 59 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
59 approved reviews, newest moderated first
Pleasant customer service, timely delivery, updates, as needed and product exactly as described. No surprises or regrets
By Loretta D.
Response from R.W.FLAME· Nov 26, 2025
Thank you for your positive feedback. We are pleased to know you are satisfied with our service and delivery. Looking forward to your next visit. Best regards, R.W.FLAME Team
We are very happy with this fireplace. It looks great and the flames and logs are very realistic. It was easy to assemble and is very sturdy. My only complaint ( be it very small) is that it ships in 2 different packages. If they had arrived on the same day there would be no complaint at all.
By Jeffrey C.
Response from R.W.FLAME· Nov 26, 2025
Thank you for praising the fireplace's look and realistic flames. We appreciate your feedback on the separate shipments and are working to improve this. Best regards, R.W.FLAME Team
Nice and sturdy, flames look realistic. My only complaint is that it’s impossible to tell what’s going on with the heater option. Otherwise, it’s a wonderful piece, priced fairly, and just the right size.
By d M.
Response from R.W.FLAME· Nov 26, 2025
We're thrilled you're happy with your fireplace. Thank you for sharing your feedback – it helps us grow. Best regards, R.W.FLAME Team
