Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
59 reviews
R.W.FLAMESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
R.W. FLAME was founded in 2017. The "R" stands for Robert, our founder's first name, and the name of our company, "Rowan LLC". "W" represents the last name of our founder, Wang. "Flame" signifies our heating appliances that bring warmth to cold buildings and to our hearts. Our founder, Mr. W, is a professional fireplace engineer. Our fireplaces are popular across Europe and America, becoming a beloved and preferred choice for many. We aim to bring warmth to cold buildings and happiness to people's everyday lives and Becoming an affordable and trustworthy brand.
R.W.FLAME (rwflame.com) has 59 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 9 reviews with 4 stars · Clear filters
The unit came on time and as described. It was very easy to put together. The only disappointment I have is trying to tell whether the flame is actually on or not. From where I was, you could only hear it, and not see it. Of course you can feel the heat. I would have given you the full 5 stars if I could just see a flame.
By Mike
Well the discouraged a return but did give me 50% refund to keep it
By Wes S.
Great product,customer service,speed of shipping. The warming ledge tray area in inside slightly bent.
By Jerry A.
I like the many color options and speeds of flames available. The fireplace was easy to put together and hang. The audio options are not the best as far a quality sound, but that is an option I wasn't planning on using. I have not tried the heat option as I don't plan to use that either. The only negative is the hum that the unit makes with only the flames running.
By CK
Great fireplace easy to set up simple to operate. Decent heat flow
By Dazzlindiva
I did quite a bit of research on fireplaces and landed on the one I purchased from R.W. Flame. Overall, I am satisfied with the unit. It is sturdy, constructed of metal, not plastic, and is a nice product. The package arrived in about 9 days. Unfortunately, it did arrive with a noticeable dent on top. I reached out to R.W. Flame and they were kind enough to provide me with a partial refund.
By Andy T.
Response from R.W.FLAME· Dec 10, 2025
We sincerely apologize for the delayed response and the damaged item. We have followed up with you directly via email to arrange the partial refund as requested. Thank you for your feedback—we are committed to improving our service. Best regards, R.W.Flame Team
Delivered on time.
By Juanita K.
Arrived promptly. Well packaged and manual was easily accessible. It was not what I wanted. I didn't realize I had to do a little bit of work to set it up.
By Oralia G.
