Everything I Needed
I appreciate being able to choose a therapist who matches my needs, beliefs and schedule, and who accepts my insurance.
By Terry L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
I appreciate being able to choose a therapist who matches my needs, beliefs and schedule, and who accepts my insurance.
By Terry L.
My experience was great!
By Rachel Z.
It’s been easy to schedule a therapist and they came up with an action plan to help me on the first visit. Also provided some resources in case I needed extra help, and the communication has been pretty quick so far
By Jason Y.
Do not use this therapy service. I have logged a complaint and no one has called me back. Their model is to spend 2-3 sessions doing an assessment and then drag your therapy sessions on and on to match the assessment. I met with two different therapists that were unqualified, completely unqualified. Do they vet or record sessions of their therapists - clearly not. I even wrote a letter to the CEO...does he even exist? It's just a method for charging more money. Go to a therapist in private practice.
By Beth W.
Response from Rula· Jul 28, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
The therapist I found on Rula has been amazing, as has the psychiatrist. Very professional and productive sessions.
By Customer
I had a terrible experience with Rula due to provider Erika Duarte, LCSW. I was abruptly terminated from services and abandoned by her with no referrals on the anniversary of the day my cousin died by suicide. She did this after I confided in her about my cousins death. After this experience, I tried meeting with 2 other therapists but was unable to develop rapport due to the new developed fear of sudden termination and inconsistent services. I haven’t been back to therapy since and don’t know if I could ever go back as the idea of opening up to a therapist and being abandoned is traumatizing. I’ve reported this poor clinical behavior to Rula and the BBS but have received no support. I would be very cautious of working with Rula, especially with this particular therapist.
By customer
Response from Rula· Jul 28, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Mi terapeuta es muy profesional!
By BETTY H.
She has been very helpful and always ready to give insightful information.
By Veronica P.