This was an amazing first experience!
This was an amazing first experience!
By Natalie
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
This was an amazing first experience!
By Natalie
Pretty efficient process with an outstanding professional selected
By John
Ease of scheduling, locating a therapist and billing.
By ladonna W.
Avoid RULA at all costs. It has been a terrible experience. I booked an appointment, and it was canceled without any explanation. I gave them another chance, but the same thing happened again four appointments in a row were canceled for no reason. They wasted over two weeks of my time, and I never received the care I was trying to schedule. Extremely frustrating and completely unreliable. I would not recommend this platform.
By Andreina B.
Response from Rula· Jul 21, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
This is my first time in therapy. I was a little worried how it will go but it was strongly suggested by my eval team from Kaiser. Its suppose to be 20 bucks a session due to my health insurance but due to my severity I get it free 🏋️♀️. Everyone has been so kind to me. Im grateful I clicked with the dirst professional I was given. Before the session start they let me know I can change my therapist at any time. I mostly use their website and everything you need is perfectly labeled. If you need help there is a service line that can explain it. The sessions are over zoom but the raw information is on the website or app. They do surveys on how you feel before your session starts. It takes no more than 3 to 5min. (The first one you do is super long because it's your first meeting so its more specificquestions). It doesn't hurt to give it a shot. If you don't like your therapist just ask for a new one. Everyone there is there for your health and wellbeing. They just want to help you but you have to be open and honest or you won't get the help that you actually need.
By Lisa D.
Rula has given me the change I needed in my life to find peace and growth. Change is never easy. Growth challenges you to step outside your comfortable box and to find peace. I’m so thankful for the ease and affordability of Rula. My life is changed for the better.
By Lauren P.
Using Rula to find and match with my therapist was easy and stressless. I also appreciated the consistent and frequent upcoming appointment reminders. Most important my therapist was always there for me both supporting and advising me how to cope and better myself and my situation. Together we worked on multiple things simultaneously that made great positive differences.
By Kent
The psychologist and nurse practitioners were very kind and compassionate. Both were willing to listen to my concerns and we willing to take into consideration mt past experiences
By stacey B.