Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
RulaSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
It’s really easy to find the type of therapist/therapy you want. I’ve had two different therapists and they’ve both been really great. The booking process is easy. It’s easy to cancel your session if you need to.
By Hannah B.
Good! Would recommend !
By Catherine G.
Easy to get started
By Candy J.
Deeply untrustworthy - claimed to be covered by my insurance via Zocdoc, booked an appointment then sent me an insurance rejection and cost schedule. Had to sign up for their platform to cancel. Not totally sure if its a bad technical flow or shady practices on their side but I recommend staying away.
By Thomas M.
Response from Rula· Jul 28, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
Mental Warfare: Let's level set that I'm the one who signed up for the therapist here. I signed up for my first therapist, should be an interview right? Wrong according to Rula, they automatically added 5 months of therapy on the calendar every week. Thank God my executive function was working I had to line by line cancel every single meeting. Oh it doesn't end there. So I approve my account go through all the steps with the website and now I am getting insane texts "Final reminder you have 48 hours to complete registration to prevent cancellation" you absolute nobs I have clicked your notices 5,000 times approved everything I can and I am reinstating I need a therapist from dealing with your company.
By Michelle
Response from Rula· Jul 28, 2026
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
It was easy to sign up and to choose a therapist.
By Caputo Y.
My therapist is warm and friendly, understands my experiences in life has not always been easy. I am given good advise to move forward and to not feel bad about myself.
By Lynn H.
Rula is by far the best virtual therapy platform I have ever used! Also, if you have been in therapy, you know finding a therapist that you connect with is not always easy. I've had 3 others, not on Rula. I am beyond grateful that I decided to work with Chad. He is amazing, easy to talk to, his methods are effective, and for the first time, I feel like I am making real progress. I would definitely recommend.
By Danny D.
