Wonderful Experience overall
Very easy to communicate and schedule appts. I really like Katie, my therapist. Easy to pay and work with your company.
By MD
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Very easy to communicate and schedule appts. I really like Katie, my therapist. Easy to pay and work with your company.
By MD
I’m being charged by Rula and they cannot tell me what the charges are. I called them with my insurance company and they didn’t bill these charges through insurance. This is a scam practice and needs to be reported
By Katie I.
Response from Rula· Sep 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
I have a good connection with my therapist.
By Selena H.
Rula is very easy to navigate and I've had such a great experience for the past couple of months. I would recommend to my family and friends.
By Corinne
video conference is so easy and I really Like my therapist!
By Jodi Lyn P.
Rula has connect me with the best therapist. She has changed my life. Rula makes it easy to express myself by sending emails prior to my appointment to let my provider know how I'm feeling. it's easy to access. I highly recommend
By Charlene M.
Had a couple's therapist on Rula who joined the call late and did not come prepared. Less than one hour into the session, the therapist called me abusive after we provided an example of miscommunication. I called out this assessment as arrogant, given that we were on our first session, less than one hour in. The therapist then stated that the only person who would be doing the teaching would be her. I ended the call then and there, as we would not work with someone that close minded. After the call, my wife and I agreed this person generalized our situation, was rude and unqualified. Thankfully my wife and I are in a good position and were able to laugh this off. Had this been a couple in a darker state, this session could have been disastrous, not to mention dangerous for the patients (if they had been in an abusive relationship) I will not be using Rula again after this experience.
By Mike
Response from Rula· Sep 9, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
User friendly process
By Maeva