Great
Great, fast & easy!
By Aneyda S.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Great, fast & easy!
By Aneyda S.
My counselor was a very good match for me.
By Sheri S.
The company is great at reminder appointments and services and has fair prices. Sometimes, contacting the call center can be a hassle.
By Michael H.
From the very beginning, our experience was troubling. Rula misspelled my child's name, and resolving this issue required numerous emails. During the third session, therapist Rachel Alvarez called my child lazy and questioned the accuracy of her diagnosis, despite a thorough evaluation by a medical doctor, which was the reason we sought therapy. Additionally, she used an outdated medical diagnosis, undermining our confidence in her expertise. She also failed to build rapport with my child and suggested spacing out sessions, contrary to the recommendation for more frequent sessions at the start of therapy. Given these issues, we decided to cancel all future visits.
By Sandra M.
Response from Rula· Sep 10, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
The process is very easy and user friendly. We love our therapist who has helped us so much We've been seeing her for a while now. The appt reminders are helpful.
By LISA S.
Sari is helping me understand my triggers for my anxiety and guiding me in ways to understand and deal with my thought process’s. I find therapy to be very helpful, calming and fascinating. Very helpful
By Steven S.
Awesome company! Great customer service, easy to set up appts, love our therapist!
By Amanda B.
Eon is amazing!
By Bethany S.