Excellent interface for connecting…
Excellent interface for connecting patients and therapists. Easy to select the provider criteria and appointment times you are looking for.
By Abigail T.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
4,972 reviews
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Our mission is to make mental healthcare work for everyone.
Rula (rula.com) has 4,972 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
4,972 approved reviews, newest moderated first
Excellent interface for connecting patients and therapists. Easy to select the provider criteria and appointment times you are looking for.
By Abigail T.
So far I am NOT having a good experience. I don't know where you guys get your therapists from but the last two I've worked with seem very unqualified. Like I'm talking to a friend or my mom NOT an expert in their field. I am EXHAUSTED of this hunt. It's also exceptionally annoying that you guys allow the therapists to list every "specialty" so that they'll get clients. I'm CHRONICALLY ILL and every time I have used the search to try and find someone who specializes in working with the chronically ill it just brings up the whole list of therapists. They should NOT be allowed to list every specialty. They need to list their NICHES and who they work the most with so we can make an informed decision if that person will actually be good for us!! You are causing me to waste hours of my time having to vet and interview every therapist I meet with bc you guys allow them to list the broad range of stuff they are educated on NOT specialize in. These things are entirely different licenses you have to take courses for and they all say they do it. If they AREN'T certified or have the proper education for it then they shouldn't be allowed to list that they work with that.
By Lauren
Response from Rula· Sep 5, 2024
We are always working to improve our patient experience at Rula but we occasionally fall short. Because of privacy regulations, we cannot discuss any specifics in this forum. We would appreciate the opportunity to connect with you directly to learn more about the feedback you provided. Please provide us with the email address and full name linked to your account (you’ll receive a separate email from Trustpilot where you can provide this), and we’ll follow up with you directly.
She listened and heard me talk.
By Irece W.
Very pleased with my experience so far. Rula made it easy to make an appointment, check insurance, good communication. I like that the therapist profiles with pics were provided so I could choose a therapist for my particular needs. Happy with my therapist!
By Lisa H.
Very honest and direct. Great guidance
By Dante T.
My therapist is great she connects with both of us in our couples session giving great advice that we both can relate to the exercises that she has given us has been very helpful.
By Arnon G.
Got help selecting a provider. The provider meets my needs perfectly. Site is easy to use.
By KLC
The process with Rula has been amazing so far, from the intake process to my therapy session I’ve been heard and validated. I’ve been dismissed from other providers and discouraged by previous experiences but not here.
By GILMA H.