Great customer service
Great customer service
By Hailey Nicole C.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
Great customer service
By Hailey Nicole C.
Finding and purchasing our rug has been very easy.
By Marie
The rugs are ordered are of very good quality. They were shipped promptly .
By David C.
Customer service was extremely helpful and very quick to reply...loved working with Yvonne!!
By julie C.
Karla was very good at helping with an additional discount and placing my order.
By Vicki
very helpful customer service
By michelle V.
good selection and prices for rugs
By C W.
I've not ordered yet...just in the process, thus four stars based on my ignorance. Customer service has been very helpful. They found a way for me to get a discount on the rug I want. The Rug Studio's prices are in line or lower that other sites' plus they have free shipping, no taxes and a free rug pad.
By Suzanne L M.