The customer service was helpful and …
The customer service was helpful and answered all my questions.
By Sandy
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
The customer service was helpful and answered all my questions.
By Sandy
We purchased several rugs form Rug Studio and they provided Great Service and excellent pricing . Every one was responsive and handled our request expediently. Highly recommend them for all rug needs since they have excellent collection in all price range and sizes.
By Dushant A.
Beautiful rugs. Top quality. They even have sea foam green, a difficult color to find. I'm trying to match an existing rug with a new runner. Wool. Handmade. Turkish or Afghanistan. Thank you so much!!
By Pauline F.
So far, so good. Just tried to get a coupon for a rug purchase and they were very helpful
By Janet
High quality rugs. Can't wait to receive two rugs tomorrow, that I've been waiting for to be custom made from India.
By Jessica B.
Great site. Easy to navigate with hundreds of unique and classy rug choices not seen on other sites. Prices are reasonable with free shipping and no tax. Also had a very nice and informative chat online with Brittany who was very helpful. Would definitely use this company again.
By Marcia
I had an excellent customer experience with RugStudio. I called to inquire about a rug that I was looking for and Brittany went out of her way to find it for me and to send me a picture to confirm that in fact it was the rug I was looking for. I would recommend this company to anyone! Great job!
By Elisabeth W S.
Response from RugStudio· Jun 14, 2017
Thank you Elizabeth! Brittany is a huge asset to our company and she is always willing to help! Have a great day!
I have purchased rugs in the past from RugStudio. The quality has been excellent and so has the customer service. Very happy with RugStudio and keep coming back.
By marybeth