Online chat is extremely responsive
Online chat is extremely responsive. Photos and video were helpful in determining the rug colors.
By Shelly Y.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
Online chat is extremely responsive. Photos and video were helpful in determining the rug colors.
By Shelly Y.
I have not bought the rug yet but so far the rug selection, prices, and customer service has been great.
By Tracey P.
outstanding chat line
By Richard M.
Looking for a custom runner - hard to find. Your website had many to choose from and helpful people answering all my questions. Thumbs up!
By Tori B.
This company & their website are presenting some of the finest carpets, I've ever seem. Many are one-of-kind, vintage to suit all tastes and decor. I have finally found a fabulous carpet. The price is reasonable, the delivery is free! I am delighted, and will shop again. Mrf
By Melanie F.
Great service, chat system works well and rugs are good quality.
By Janine C.
Great! Great!
By Bree
Would love to be able to see the rugs in a room setting - love the choices!
By Zana M.