Unhappy Customer
Did not have a good experience ordering a rug from Rugstudio. Tried to use a coupon that stated "sitewide", but then was told there were exceptions! To me "sitewide" means everything, no exceptions.!
By Rebecca H.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
Did not have a good experience ordering a rug from Rugstudio. Tried to use a coupon that stated "sitewide", but then was told there were exceptions! To me "sitewide" means everything, no exceptions.!
By Rebecca H.
The website is easy to use and customer service is helpful.
By Lindy
Everyone has been very helpful and answered all my questions.
By Ginny W.
Love the variety and the online customer service. Lots to choose from and great quality
By Kerrigan5
I like the website and the prices are very competitive.
By Pam
I have been on the website 3 times and found it very easy to explore and find what Im interested in and the chat service is great.
By janiece M.
Rug Studio was easy to navigate and sort for the rug I was looking for. I also love that they offer a free rug pad for certain ones!
By Dana C.
This is a great company! Offer name brand rugs at discounted pricing! Great customer service!
By Paula