Great service and product
Lots of gorgeous rugs to choose from and samples available as well. Very helpful customer service on the Chat feature. Quick and efficient answers to all my questions!
By Vanessa C.
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
314 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rug Studio is a division of Oriental Rug Gallery, L.P. a family-owned business located in San Antonio, Texas with a rich history in the rug business. For more than 80 years, the company has enjoyed success in all aspects of the industry, from manufacturing and importing, to wholesaling and retailing.For four generations, we have maintained our roots in our highly service-oriented retail division - partnering with retail shops of all shapes and sizes throughout the US.
RugStudio (rugstudio.com) has 314 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
314 approved reviews, newest moderated first
Lots of gorgeous rugs to choose from and samples available as well. Very helpful customer service on the Chat feature. Quick and efficient answers to all my questions!
By Vanessa C.
I had a great experience with RugStudio.com. The swatches that I ordered arrived promptly and the quality of the rugs was excellent. When a lower price came up on a competitor's website, I sent a quick note via the chat function to a customer service representative asking if RugStudio could match the price, and she responded almost immediately that they could and even threw in a rug pad for free!! In fact, every question I sent via email was answered promptly and completely, even on the weekend. I am very impressed with their customer service and would recommend them to anyone looking for a high quality rug.
By AMS2017
I ordered one of the sample rugs to look at the quality and was very satisfied. I am ordering 2 rugs for my patio now.
By Del R.
I have not experience it yet, I would like to buy a rug and hopefully get a 10% discount on the rug I want.
By Jean M.
I've not had a chance to purchase yet, but the selection is great, and they have the exact rug we are looking for.
By Emily
Nicely designed website. Good, fast customer service on chat. Big rug selection
By Deborah M.
Easy website to find rugs.
By Alex
I love this company! They have the best selection and provide a great way to narrow down the options by color, style, etc. And, once that's done and my choices are fairly well narrowed, but I still have questions,they have great representatives who will live chat promptly and thoroughly. I have purchased from RugStudio several times and I know they will continue to be in my future!
By Joan R.