Very satisfied
My rug arrived exactly as ordered. I am very happy and would definitely order from RugPal again.
By Marsha
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
My rug arrived exactly as ordered. I am very happy and would definitely order from RugPal again.
By Marsha
Item was exact color and size as described on the site and delivery was prompt.
By M.
The rug is great and arrived a week before I was even expecting it.
By Elle
Our rug arrived much faster than expected and is of higher quality than we expected as well. The price was absolutely unbeatable, and I spent a lot of time comparison shopping for this exact rug. We will definitely be buying from RugPal again.
By Courtney
The rug was exactly what I was looking for a a great price. Shipping time was reasonable. Thanks
By Sezme
The rug runner was beautiful. It is wool which I wanted and the quality is awesome. The price was so reasonable and free shipping. How can you beat that.? I have mentioned the company to several of my friends. I would order again.
By Anne
The size of the rug is perfect and the color is very nice but there are so many pulls in the rug I fear that they will only get worse. In a darkened room the pulls aren't as noticeable but in the sunlight the rug looks awful.
By Lisa
I would recommend RugPal to all my friends and family. The service is great. Savannah was extremely helpful and a great asset to the company.
By Corinne