Great
The website has great selections and the communication has been effective. Will def order from rugpal again!!
By Yoski
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
561 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
The Ultimate Matchmaker for You and Your Floors. Let RugPal be your guide to finding the perfect rug, at a discounted price, with free shipping.
RugPal (rugpal.com) has 561 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
561 approved reviews, newest moderated first
The website has great selections and the communication has been effective. Will def order from rugpal again!!
By Yoski
I ordered one size, never received an e mail, called one week later to find out they sold the last one out from under me. Office stay admitted communication area between warehouse and order processing. Now don't trust them.
By Karla
RugPal has exceeded my expectations! I order products online on a daily basis. I'm a frequent Amazon purchaser & they set the service bar pretty high for online merchants. RugPal meets or exceedes their bar. I will definitely buy again from them & recommend RugPal to my friends & family.
By Carl
Love this rug. The feel is amazing. The picture shows it darker than it actually is. It is more of a cream background but still looks great
By Judy
The rug is great. Just as described and delivered on time. Great experience. The colors are just as you see on the website and the quality is really good. It is also soft. Thank you
By Rosanna
First time I've ever ordered from this site. The price was perfect for our budget. Shipping was extremely quick. Quality of the runner we got is very good! Would highly recommend this site!!
By Sarah
Would buy product again. Positive experience and helpful customer service
By Rajesh
Easy to maneuver site. Easy to complete purchase. Competitive price with no shipping charge.
By Maryanne