Great service
Great service - rarely out of stock.... easy to use website.
By Cindy
Response from R.S. Hughes· Oct 20, 2020
We're happy to know you enjoy the experience on our site. Thanks for taking the time to review us Cindy!
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
713 reviews
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We are a Global Distributor of Industrial Supplies, founded in North America in 1954. With 50+ warehouse sites in the United States and Mexico and a vast team of product knowledge experts, we treat your business like our own. Our ability to maintain an extensive array of products produced by ISO 9001:2008 registered companies in combination with our purchasing and warehousing power allows us to ensure that we are able to stock what you need so you don't have to. Whether you’re an aerospace firm looking for cost savings, a transportation manufacturer searching for greater productivity, a medical industry representative searching for better quality products, or a general and electronic manufacturer studying new processes, we can help!
R.S. Hughes (rshughes.com) has 713 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
713 approved reviews, newest moderated first
Great service - rarely out of stock.... easy to use website.
By Cindy
Response from R.S. Hughes· Oct 20, 2020
We're happy to know you enjoy the experience on our site. Thanks for taking the time to review us Cindy!
We ordered 3 cases of 3M Quat disinfectant on a 9/29/20 order. We received 2 of 3 cases and 1 was lost by UPS. Then one of the 2 we received had a broken lid on a bottle and the entire shipment was in a trash bag with about 1" of the disinfectant spread throughout. All of the bottle labels were messed up. Then 2 weeks later after us calling to say hey we are missing a case, we get the 3rd case. Again a lid had broken and the box had about half of a bottle spread throughout it. This is probably more a 3M issue than your issue, but since you are a huge 3M distributor I'm throwing this at you. We like the product and it was in one of your mass mailings so your marketing department gets 5 stars.
By Jeff G.
Response from R.S. Hughes· Oct 20, 2020
Jeff, We will be having one of our staff members reach out to you, to figure out where the breakdown is. This isn't acceptable and you should get a response soon from our team!
We frequently get the wrong product delivered and struggle to get ETA's on our orders. They always quickly fix any incorrect deliveries, but it is still a hassle.
By Joe S.
Response from R.S. Hughes· Oct 20, 2020
Hey Joe, thanks for that feedback. This is the type of thing that we take seriously and want to remedy so that your order comes through correctly the first time. We'll take a look at your local branch and see what we can do to clean things up.
I have never had a issue with any order I have placed. thank you.
By Jimmy S.
Response from R.S. Hughes· Oct 20, 2020
That's great news Jimmy, we do our best to ensure orders are handled with care. Thanks for buying with R.S. Hughes.
Great customer service.
By Carolyn C.
Response from R.S. Hughes· Oct 20, 2020
Thank you Carolyn, good to hear you have found our customer service to be great!
R.S. Hughes is a valued source for PSI. Specifically, Sean E. and Chris W. have helped our company on several occasions with urgent material requests. Their quick response, and willingness to help me research alternative items is something that I greatly appreciate. Chuck Ennis Products Support Inc
By Chuck E.
Response from R.S. Hughes· Oct 20, 2020
Thanks Chuck, we really appreciate your willingness to call out good work from our staff. We'll pass your praise along.
The Miami/Miramar office is outstanding. My orders are usually small however no errors ever exist.
By Phillip N.
Response from R.S. Hughes· Oct 20, 2020
That's great Phillip, we try our best to make sure all our customers orders are handled with care and precision no matter the size. Thanks for the review! We'll let R.S. Hughes Miami know they're doing a great job!
My customer service person has worked really hard to get us our regular order during a time of limited supply. - I appreciate the effort to ship us partial shipments.
By Shared Hospital P.
Response from R.S. Hughes· Oct 20, 2020
Thank you for reviewing us, and providing detailed feedback on what is going right at R.S. Hughes.