Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
We are so fortunate to have met Suzanne Olsen through Rover. I was at a loss in finding a pet sitter and using Rover gave me choices in the area. The people I reached out to were all very responsive. And Suzanne was amazing with our pets! Loved her photos!
By Scarlet and Summer P.
Our sitter was responsive and professional, and most importantly our dog was happy with her. She also took care of our house as asked, and sent us periodic updates while we were away.
By Veronica
My dog sitter was excellent, and I would recommend her to anybody after a recent booking and daycare stay, but in the circumstance that I have had to cancel an upcoming trip and hence my dog sitting appt., I find no excuse to have a 5-10 day wait for an electronic refund from Rover.com, especially when I am expected to pay in full immediately when booking a reservation several months in advance. I was rather surprised at that policy to begin with. Hotels, car rentals etc. have a "pay when you stay" policy which is much more conventional.
By Chris
Response from Rover.com | Pet Sitting· Oct 4, 2026
Hi Chris, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. - LC
I love Rover. I have used it to book boarding for my anxious dog several times now. I was told that it would be a “tall order” to find someone willing to dog sit a dog that is not good with other dogs, is used to getting on furniture, and prefers to sleep in bed with whoever she is staying with. I have found just that 4 times on Rover. The dig sitters I have used take great care of my dog and I am glad Rover had made it easy for me to find these people.
By Chrissy
using rover was very easy. i had trouble with my account and the customer support was helpful and quickly resolved my issue. finding and booking a sitter was easy.
By Madison
Easy to use, great experience!
By susan M.
The application was easy to use, easy to find animal caregivers, easy to navigate
By Connie
It was very easy to find a trusted, experienced pet sitter. The sitter was very good with my dog and he was much less stressed than normal when I got home. I will use her again.
By Reid
