Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
This was my first time using Rover. My doggie sitter was Kemarie in FL. She was absolutely amazing and constantly kept me updated on my boy. She sent multiple pictures throughout the day. She really made me feel comfortable about leaving my pup. Smooth experience throughout the whole process. I picked up my pup early and Kemarie modified the booking with no issue and I quickly received the partial refund.
By Taylor P.
It is a great way to find someone to pet sit. I do not like rover takes a % from their salary plus adds a fee to us for going through rover.
By Beth
It was the perfect fit for a rescue dog who loves other dogs but is very shy with people.
By Patty
Asked to not be harassed incessantly with email, text, etc. can't get rid of all the crap sent, dozens a week, easily. What a crappy choice Rover has been.
By Kim
Response from Rover.com | Pet Sitting· Oct 13, 2026
Hi Kim, Thanks for sharing your details. We sincerely apologize for the influx of messages. If you'd like to reduce contact, you may do so in the app by taping the three dots in the bottom menu. From there, select Settings > Notifications > Toggle off the options for promotional emails and marketing text messages. We hope that helps! Please contact Rover Support at 888-453-7889 if you have any further questions. -Ryan Make sure to save your changes.
Very nice and understanding
By Alice
The sitter I had was amazing but Rover charges a percentage fee on top of the booking fee. The sitter only gets half of the booking fee.
By Tracy
Response from Rover.com | Pet Sitting· Oct 13, 2026
Hi Tracy, thank you for taking the time to provide us with your review. Pet sitters are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, essential site maintenance, and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available to you 24/7 at 888-453-7889. -Ryan
I used a sitter on Friday and she left my puppy unattended. When we got home I noticed, he was limping. I asked her if Theo had fallen down or hurt his paws etc, and she told me she noticed it when she got back from work! Not only was he left unattended, she didn’t mention it to me when I picked him up. I left a 1 star review on her page after being £800 lighter at the vets but Rover have not published it. I reported her for safety concerns and again no one has got back to me. Absolutely disgraceful if they only allow 5 star reviews to be published. I will be complaining if I do not hear back within 48 hours or if the 1 star review isn’t published. Other owners deserve transparency.
By AT
Response from Rover.com | Pet Sitting· Oct 12, 2026
Hello, we're sorry to hear that this was your experience with your sitter, and we hope your puppy is on the mend. Our Trust & Safety Team continues to be available to support you 24/7 at +44 808 169 8525. Please don't hesitate to reach out to us if we can provide you with any further assistance. -Ryan
We went through Rover.com to care for our 7 month old pup while we were on a 15 day cruise. We met with the prospective care takers first and their own dogs. Then we had them take care of our pup for a day so she had experience with them and recognize that we would return. We received pictures everyday of our dog while she was in their care. She looked very well taken care of . When we picked her up she had been bathed. I would highly recommend this service. Of course, due your due diligence and read all the information that is given to you regarding the owners care directions. Some owners don't kennel dogs and others will. So ask lot's of questions and be sure they are willing to take the age of your dog.
By Pamela F.
