Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
35,369 reviews
Rover.com | Pet SittingSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Loving pet sitters and dog walkers in your neighbourhood.With Rover, it’s easy to find a loving sitter in your neighbourhood who’ll treat your pets like family. Pet sitters on Rover can watch your pets in their home or come to yours. Each sitter is individually reviewed by our team of sitter specialists, and must complete a basic ID verification or background check to be approved as a sitter on Rover.In addition to connecting pet parents with sitters, each service booked on Rover is backed by the Rover Guarantee, access to veterinary advice, photos of stay highlights, and reservation protection.
Rover.com | Pet Sitting (rover.com) has 35,369 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
35,369 approved reviews, newest moderated first
The Rover app and its use of text messaging made it extremely easy to book and arrange to have my cat checked up on while I was on vacation. I could not have asked for a better Rover than Jean. It was so comforting to get updates daily for each of her visits. And I accumulated a lot of cool photos of my cat as well. I highly recommend the use of Rover.
By Jay B.
Ease of use of site. Ability to select the right caregiver from a large range of qualified providers. Communication with caregivers was timely and informative. Loved our caregiver. The cats did too from the photos she shared.
By Carla
A friend who usually watches my dog was unavailable. Messaged a few people on rover to see who could take my dog for our away dates. Within minutes of making my profile I had found a awesome sitter for Charlie.
By Anna
Rover is a good source of potential pet sitters. I have found several sitters to stay in my house and be with my dogs when I am away. I prefer older, more mature individuals as I have two big, challenging dogs. I do wish the Rover profiles included that information.
By Ann
Response from Rover.com | Pet Sitting· Jul 23, 2026
Hi Ann, thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lynn
Rover gave me many choices of pet sitters. I reached out to several and found one who was available after a few tries. The app is easy to use overall. But I made a few mistakes ( I entered my pet twice!) and was unable to correct this due to having an “ active booking” So a few issues there, being charged for 2 pets. Overall pretty easy to navigate and my sitter was great.
By customer N.
Response from Rover.com | Pet Sitting· Jul 23, 2026
Hi Nora, we're sorry to hear that this was your experience. While this is not typical of Rover, we take feedback seriously. Our goal is to ensure every user can book trusted pet care and have a great experience, and we regret that wasn’t the case for you. We’d love the chance to make it right and meet your expectations. Our 24/7 Rover Support team is always available at 888-453-7889. -Lynn
The sitter we hired from Rover was amazing! Rover gave us all the information we needed to make an informed decision that was in our pets best interest. We're so glad that Rover came up on our search results.
By Eric H.
Animals seemed happy and the sitter followed my directions.
By Donna V.
The pet sitters are excellent and the website is easy to use.
By Kim
