Great products
Fast service
By Ann F.
Response from Roost & Root· Mar 21, 2024
Thank you for the 5 star review, Ann. Hope you continue to enjoy your Loft Coop!
Wednesday, November 4, 2026 · Customer reviews of US businesses

The Fair Hearing score
Excellent
764 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We build premium quality chicken coops, greenhouses and other backyard structures.
Roost & Root (roostandroot.com) has 764 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
764 approved reviews, newest moderated first
Fast service
By Ann F.
Response from Roost & Root· Mar 21, 2024
Thank you for the 5 star review, Ann. Hope you continue to enjoy your Loft Coop!
They kinda messed up my order bu took care of me once they knew and did everything right. Love the product.
By Chrebet
Response from Roost & Root· Feb 16, 2024
Thank you for the review, Mr. Wool. Sorry for the mix up on your feeder. We marked it as shipped but never brought out the paperwork to the shipping department. Apologize you were on the other end of a rare mistake, but we hope that giving you the feeder free of charge shows how much we value you as a repeat customer. We noticed your coop is coming up on 5 years old. If you would be willing to share a picture, we would live to see it! ([email protected])
I love and more importantly my old chickens love it. They moved it before we finished putting it together.
By Katherine H N.
Response from Roost & Root· Mar 25, 2024
We are happy that your birds are happy! Thank you for your business, Katherine!
Great customer service!
By Carrie G.
Response from Roost & Root· Mar 25, 2024
Thank you, Carrie! Glad we could serve you.
They are always there to help and I've never felt that any questions or issues were unimportant. Definitely a helpful and friendly staff with very good quality work. I love all their designs of coops and innovative products.
By Beatrice W.
Response from Roost & Root· Jan 3, 2024
Thank you for the kind words, Beatrice. I'm glad we could be of service.
Customer service is outstanding
By Kellyanne B.
Response from Roost & Root· Jan 3, 2024
Thank you, Mrs. Bronleewe! We are grateful for your continued business. We are always here to answer questions and offer support in any way we can.
The product(s) are great, and the people are even better. Everyone at Roost and Root worked to support exactly what we needed. They really cared about us and remembered who we were and did everything they could to help us customize our order and delivery. The thoughtful design of the greenhouse kit is very impressive. You get everything you need to assemble it with just two people, absolutely as represented!
By Sheila T.
Response from Roost & Root· Jan 3, 2024
Thank you for working choosing us, Mrs. Thomas. I'm glad we were able to work through the customizations to bring your ideas to life. Hope you and the family continue to enjoy the Slant Roof Greenhouse!
Such an excellent design!!
By Eric D.
Response from Roost & Root· Jan 3, 2024
Thank you for the compliment, Mr. Davis. Enjoy your Stand Up coop!