Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
764 reviews
Roost & RootSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We build premium quality chicken coops, greenhouses and other backyard structures.
Roost & Root (roostandroot.com) has 764 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
764 approved reviews, newest moderated first
Great from start to finish! Ordering and delivery was easy. Chickens are happy and enjoying their new home.
By Brenda
Response from Roost & Root· May 1, 2025
Thank you for your business, Brenda. Glad to hear your birds are happy!
Awesome coop! Construction went well. The roosting bars were cut a bit short and they responded immediately with a new set. Very good customer service. This coop should last many years.
By Donna C.
Response from Roost & Root· Apr 21, 2025
Thank you for letting us fix the mistake, Donna! Glad everything is working as it should. Enjoy the coop!
We had a great experience in working with the Roost & Root team. The coop came nicely packaged in two boxes and they provided clear instructions on how to assemble. Everything fit together perfectly.
By Chris D.
Response from Roost & Root· Apr 17, 2025
Glad you're happy with your Starter Coop, Chris. It's always rewarding to get compliments on the instructions! There is a great deal of work that goes into the instructions for each one of our models. Enjoy chicken keeping and reach out anytime!
the wood pieces had issues and instructions could be a wee bit clearer. thank god for the video
By Kimberly H.
Response from Roost & Root· Apr 17, 2025
First, thank you for purchasing one of our Stater Coops. We are grateful for your business. I appreciate you bringing this to our attention. Any time we see a review like this it stings. I promise if we had heard from you about the issues we would have made an attempt to resolve them. We understand the expectations that come along with purchasing our products and our customer service department is committed to fixing issues of this nature on our end. Would it be possible to send some pictures or get some more details on what the problems were? Anything you could show, or tell us would help. You can reach me personally at [email protected]. Thank you for choosing us. I hope we can figure out a way to make you happier with your coop.
This coop is of a much higher quality than previous kit coops we've seen or bought. Our chickens are really enjoying it. It's attractive, strong, durable, and relatively easy to put together. My only recommendation for improvement is to try to reduce small openings around the smaller doors and around the water tube. We live in an area with heavy rat pressure, so even smaller openings are a problem for us - we had to add wood to trim the doors inside to eliminate the gaps.
By Amanda
Response from Roost & Root· Apr 14, 2025
Thank you for choosing us, Amanda. Glad you're happy with the coop! We'd love to follow up on your recommendation. Would you be able to send picture of the gaps and trim you had to install to eliminate? We can accept pictures at [email protected]. Thank you for the review and we look forward to continue talk.
Amazing customer service, great product! This coop was super easy to assemble, and is made from high-quality materials! I am really happy with my purchase, and looking forward to my babies living it up in their new digs!
By Mollie B.
Response from Roost & Root· Apr 14, 2025
Thank you for the review! We are happy that you are happy! Enjoy your birds and reach out to us anytime!
A smooth on line experience. Easy ordering and timely shipping.
By Bera M.
Response from Roost & Root· Apr 8, 2025
Thank you, Bera! Hope you are happy with your Backyard Coop!
THE WALK IN COOP IS GREAT. PUT TOGETHER EASY LOVE THE LOOK. HOPE TO SEE YOU IN MAY, WE ARE IN LAFAYETTE LA. FELL FREE TO CALL ME WHEN YOU COME IN TOWN FOR THE WEDDING IN MAY. BRING AND ICE CHEST TO BREING FOR HOME JOEY BEYT 337-237-3661
By JOEY B.
Response from Roost & Root· Apr 7, 2025
Thank you for the review, Joey! Happy to hear you are enjoying your Walk-In Coop! Looking forward to seeing you when we come through Lafayette!
