ROENReviews of roen.nyc

My fiance and I went to ROEN once we started discussing getting engaged - we were immediately met with 5 star service from the team who helped us through the whole process. They were pretty fast and thoughtful throughout. We're so happy!

Sherry and her team at Roen were amazing to work with! From the beginning of the process, I was able to speak with Sherry directly and she answered all of my questions without hesitation. Roen has a portal for all communications which made everything convenient and simple to navigate. I was able to schedule meetings and see the renderings of the diamond and ring while they were being produced. There were also other staff members in the portal that answered all of my questions. If you are looking for a place that is happy to help you with your dream ring, I would highly recommend Roen!

Had a great experience with Sherry and Roen. We were looking for a quite specific diamond and she was able to procure multiple that fit our criteria! The process was simple, personal, and we felt in control of the entire process. And we now have the most beautiful ring. Would definitely recommend Roen to others!

After researching a number of jewelers, I chose ROEN for my now fiancée's engagement ring because of their absolute attention to detail, superb craftsmanship, and accommodating service. We fell in love with the Helen Milgrain Solitaire setting but knew early on that we wanted some changes in the design to fit her preferences. I started their Bespoke service on 1/22/2026 and Alicia helped me all along the way. She and the team are so kind and listened to everything I had to say all throughout. The entire process was very streamlined and the team is super knowledgeable and accommodating. They were able to select a few stones for me and I went ahead with their recommendation, which ended up being absolute eye candy and had that exact crushed ice style that my fiancée wanted. The setting features all of the design choices we wanted to incorporate including modifications to the original design, engravings, and additional gemstones. I took delivery of the ring on 3/11/2026, taking about 7 weeks start to delivery. This timeline was actually faster than the 8-12 week estimate they initially provided, as I mentioned that I would like to propose before her planned trip. They centered everything around this date and made it happen without any hiccups. The level of craftsmanship seemed unaffected by this time constraint because the quality is S tier and so premium. We are so happy with the service and product we received, and hope to collaborate again in the future! Thank you so much again. - J&A (3/12/2026)

This is NOT RoenRX. They are a respectable company with good customer service and response time.

On my journey to find the perfect ring for my to-be fiancée, we visited many jewelers across NYC. Not a single one that we went to matched the experience we had at ROEN. From the moment we stepped through the door, we felt welcomed by Renee. She took the time to show us a great portion of ROEN’s engagement rings before my girlfriend and I fell in love with their signature Laguna Wave ring. We decided to continue through the entire process, and Renee patiently walked us through every step, explaining the design philosophy behind the ring and how the customization process works. She made what could have been an overwhelming decision feel exciting and thoughtful! After that initial visit, James and Renee collaborated to help us find the perfect diamond. They were incredibly knowledgeable and made sure we understood all the important details: cut, clarity, color, and how each factor would affect the final look of the ring. Their guidance made us feel confident that we were choosing something truly special. Alicia and Renee were wonderful to work with throughout the entire design process as well. They were both patient, attentive, and genuinely invested in helping create something meaningful. They kept everything running smoothly with clear, timely communication, always making sure I understood each stage and answering any questions I had along the way. Their guidance made the entire experience feel seamless, personal, and enjoyable from start to finish. The professionalism, synergy, patience, and genuine care from the entire ROEN team made the process of creating such an important piece feel personal and seamless. I couldn’t recommend them more highly for anyone looking for an engagement ring. Thank you so much Renee, James, and Alicia for your time throughout this process! :)

I had an incredible experience working with ROEN. James and Sherry helped me design my fiancée’s engagement ring, and later helped me pick out a beautiful sapphire ring for her as well. What really stood out was how thoughtful and personal the entire experience felt. James and Sherry are kind, honest, and not afraid to share their opinions, which I appreciated when making such important decisions. Every session felt relaxed, intentional, and tailored to what I was looking for. Most importantly, they deliver on everything they promise—and then some. The craftsmanship, communication, and overall experience exceeded my expectations. I couldn’t recommend ROEN more highly if you're looking for a jeweler who truly cares about their work and their clients.

Had a great time working with them! Well wishes to the company.