Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
288 reviews
Rocket IndustrialSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rocket Industrial helps businesses Package With Less—less cost, less material, and less time. We provide packaging products, equipment, and services designed to optimize efficiency and streamline operations. By focusing on smarter packaging solutions, we help companies reduce waste, improve productivity, and lower overall costs.
Rocket Industrial (rocketindustrial.com) has 288 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
288 approved reviews, newest moderated first
Haven’t received tracking or my order
By Lex
Response from Rocket Industrial· Oct 11, 2021
Thank-you for reaching out to us. Someone in our customer service team will reach out to you with your tracking number shortly. One of Rocket Industrial's core values is responsiveness, we try to be as responsive as soon as we can. Thank-you for bringing this to our attention.
Excellent responsiveness and follow-up. As we had not ordered from Rocket before, Mr. Joe Engel was considerate in following up and setting up a conference call to discuss our current and future supply chain requirements. Kudos.
By Steve Del G.
Called looking for a single invoice and they were able to find and email it to me within minutes, thanks.
By Ken H.
Response from Rocket Industrial· Aug 18, 2021
Hello Ken, Thank you for the feedback! I am glad we were able to get you the information you needed quickly. Please let us know if you have any questions or additional needs and we will have a Packaging Specialist reach out to you. If you would like to contact us, please call customer service at, 1-800-826-4405 Angela T.
This machine was over 5 weeks late. Your staff did a poor job communicating availability
By Alan T.
Response from Rocket Industrial· Aug 11, 2021
Hello Alan, Thank you for your feedback. We apologize for the delay in your order. 2 of our Inside Sales reps had been in contact with you regarding the extended lead times for this item and provided follow ups when possible. We are doing our best to mitigate the continued supply chain disruptions and apologize for not providing additional information along the way. If you would like to discuss this further please give us a call at 1-800-826-4405 or email [email protected] Thank you, Angela
They ship fast and very reliable... they correct any discrepancy with an order immediately
By ANGELA V.
Response from Rocket Industrial· Aug 18, 2021
Hi Angela, Thank you for your recent purchase and for your continued trust in Rocket Industrial to provide your packaging needs. Please let us know if you have any questions or need assistance and we can have a Packaging Specialist reach out to you. If you would like to contact us, please call customer service at 1-800-826-4405 Angela T.
customer service is good, delivery is expediant, quality is good and pricing is fair.
By Gary
Response from Rocket Industrial· Aug 18, 2021
Hello Gary, Thank you for your recent purchase. We are so glad to hear we have been able to meet your expectations! Please let us know if you have any questions or additional needs and we will have a Packaging Specialist reach out to you. If you would like to contact us, please call customer service at 1-800-826-4405. Angela T.
Order came in a timely manner. Good service, good commuication.
By Bryan C.
The product was delivered quickly, accurately and at a great price! Thank you!
By Sarah S.
