Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
563 reviews
RitaniSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Ritani is a high-end jewelry brand modernizing the way people purchase diamond engagement rings and jewelry.
Ritani (ritani.com) has 563 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
563 approved reviews, newest moderated first
Very professional and willing to assist any way possible. I definitely recommend Ritani to anyone looking for a beautiful diamond!!
By Ronald
Response from Ritani· Jan 18, 2019
Thank you Ronald! Our customer service works very hard to go above and beyond. Happy to have had you as a customer and look forward to working with you in the future!
Great company and amazing customer service. Will definitely buy from again in the future.
By Jasen
Response from Ritani· Jan 18, 2019
Thank you Jasen!
Beautiful ring, could not be happier with my choice to use Riani for the company to build my Fiances ring. Excellent customer service!
By Robert W.
Response from Ritani· Jan 18, 2019
Thank you for choosing us Robert! Looking forward to working with you in the future!
I was shopping for an engagement ring and Ritani truly exceeded my expectations! While I did a lot of shopping around both online and in stores, they have an extensive selection of rings and diamonds at very fair prices. But the deciding factor was really their partnership with storefronts and free in-store preview. I found it incredibly valuable to see much of their online selection in the stores before ordering. Then to physically see and hold the particular ring and diamond I selected before fully committing to the purchase, really made the difference in knowing I made the right choice. Throughout the process, customer service was excellent, promptly shipping my order to the store and sending helpful notifications. And after my purchase, one free resizing (after popping the question) was obviously hugely appreciated - and they completed the fix and got it back to us within a week! In every step of the process, Ritani was excellent. I could not have asked for a better ring shopping experience, and I have nothing but positive things to say about Ritani! Thank you!
By Jeffrey
Response from Ritani· Jan 18, 2019
Jeffrey, it warms our hearts to hear that you had such a great experience. We are so happy to have been apart of your life at this special moment, honestly, thank you for choosing us! Please let us know if you need anything at all in the future. Congratulations!!
Great products and customer service! Very smooth and no issues
By Jeff
Response from Ritani· Jan 18, 2019
Thank you Jeff!
The ring was exactly what my Fiancée and me were expecting (she picked it), the diamond came with it's GIA certificate, an expert valuation and very professionally packed, right on time and with plenty of notice from Fedex so I could be at home waiting for it. Would recommend to anyone, no more trips to local stores feeling rushed to buy or awkward when something is too expensive or not what we want... BTW: Contacted sales and customer service a couple times with a few questions and they were very friendly and down to the point people, the best kind :)
By Hugo
Response from Ritani· Jan 18, 2019
Thank you Hugo! Happy to have been able to provide your fiance with the ring of her dreams and make the experience seamless for you. Looking forward to working with you in the future!
Excellent customer service and staff really know jewelery.
By Richard
Response from Ritani· Jan 18, 2019
Thank you Richard!
We loved working with Ritani. They made the process of designing a custom ring easy, quick and fun! There was no such thing as too many questions and seeing my idea come to life with the renders was so helpful. I can't stop looking at my ring and highly recommend working with the Ritani team.
By Stephanie
Response from Ritani· Jan 18, 2019
Thank you Stephanie! It was great working with you as well. Thank you for choosing us to create your dream ring. Looking forward to the opportunity to work together again in the future!
