RitaniReviews of ritani.com

The first few times I purchased some thing from here, my experience was fine. But my last experience has been a chaotic s**tshow. Their delivery dates have not been accurate, they sent me emails saying the item had already been delivered which it hadn't. Then they told me it would get delivered but then when I pushed back I found out they didn't even have the item. Honestly, I would probably stay away from this company because they seem highly disorganized and not at all well run.

My original order came a week late, customer service never gave me a proper timeline every time I reached out (about 6 times). Finally, when it came I was disappointed in the custom setting so opted to have it reset with a regular setting from their inventory. After I sent it back and paid the additional money for the new setting, 3 weeks went by and no update. It's now been 5 weeks and the last email I received from customer service was that it should be here yesterday, which did not happen. I cant tell you how their product is yet but I can tell you that they cannot manage customers expectations properly so if you are trying to make plans around a big engagement, I wouldn't go with this brand as it is inconsistent and never on time.

I purchased 2 diamonds from Ritani, great price, no problems. I buy diamonds and gemstones, then create custom jewelry. Ordered a third diamond that seemed to be a great bargain, hundreds of dollars more on 2 other sites. if you don't know, many of these diamond sites are only brokers for the diamonds and the same stone can show up on several different sites. Ritani contacted me that this stone was not available. I found that strange because after ordering it, within a few hours it did disappear from one other site , remained on a third and was still listed there while I was being told it was not available. They offered me 3 other stones that I didn't consider bargains and had no interest in. Although they have supposedly credited my card, the charge remains pending after 2 days. Even worse, 1 day after telling me the stone was unavailable, it reappeared on their site , same IGI certificate #, same stock # but at a higher price. I contacted them and was given what seemed like a complicated answer that didn't explain why it was relisted at a higher price and just a day after I was told it wasn't available. Why had the second site continued to show it as available the entire time ? I do not believe it was ever sold, I believe the great price was just a bait to reel someone in and offer them less desirable diamonds. What I wanted was 1.5 carats and VS2, the largest stone offered was 1.22 more than 1/4 carat less in size and 2 of the stones were SI1. This would have been my 3rd purchase in 2 months time. While Ritani has great prices, if they're not going to sell you the stone, why bother ? Other sites with the same exact stones (just check the certificate #) are offering price matches, so do your homework and don't fall for the old bait and switch.

I was very excited to buy from Ritani but my experience quickly went down the drain once I made the order for an engagement ring. My order was delayed 4 times. I had to constantly message their support team to be updated about my order as their system is very buggy. After 3 delays my order was finally shipped with "Priority Overnight". However, that was not the case. After reaching out to Fedex I learned that Ritani created a label but did not hand it to Fedex so my overnight shipping is becoming 5 day shipping. Im currently still waiting for my order to arrive....I will update this more when I get more info. I will say that the customer support was very responsive when they were actually in office. Even if they never solved my issue with shipping they were very good responsive and kind! Very impressed! If you are looking to buy from this site then be ready for your order to arrive in about a month or more. With all this said I will not be purchasing from Ritani again. Better off using JamesAllen or RareCarat. My order still has not arrived...If it ever does arrive I will make sure to update this post. {update} I received my order on 10/20/22. The ring is beautiful and happy with how it looks. I will be increasing my review to a 2 star. Ritani needs to do two things. Provide realistic shipping estimates and allow the customer to track their order accurately.

My experience with them was pretty awful, time consuming and very aggravating. First off they do most of their communication via email, which is very frustrating and lends itself to misunderstandings and delays in communication. However, good luck getting a hold of someone by phone. No one answers. When I first contacted them (via email) I had an immediate response from Sylvia. I responded back right away with two diamonds I was very interested in. I was planning on purchasing one of them. Never heard anything back. Sent out a few more emails. Nothing. Finally I left a voice message 5 days later and Sylvia called me back. By the time She finally got back to me one diamond was sold (the one I was more interested in) And the Other Diamond had gone up in price! It took a lot of back-and-forth emailing, but finally they agreed to honor the original price, but I lost out on the additional 3%. They also did not have any of my original diamond certification or paperwork even though it was only five years ago. They charged me an additional $175 for re-grading. They said they were going to send it to GIA, but they regraded the diamond themselves and still charged me $175. They also sent me the diamond by mistake, but I wasn’t home to sign, so I never received it but they charged my account, the wrong account 8k. No one alerted me to the error and I had to make a few calls to get a credit to my account, which was 4 days later. Unfortunately I was locked into them because we were doing an upgrade w a trade in. So financially it made a lot of sense to get another diamond with them. The pro is the diamond is lovely and our hometown jeweler said the diamond matched the paperwork received. If this is your first time w buying a diamond I recommend checking out James Allen or Blue Nile. They seem to have very competitive pricing. Do your due diligence and read other reviews about Ritani.

There were so many issues within such a small given time frame. The diamond was not available as initial delivery date. I understand that the pandemic is causing a lot of issues with shipping and what not, but the following actions not taken are the reason for my rating. I called to speak with two representatives. Both offered to look into alternatives for me, but one provided me with junk quality diamonds around the same price. Obviously, If I wanted something of lesser quality, I would have done so, but I ordered it specific to the T. Also, the second person never followed up with me as promised with my specific requirements. Customer service could have been so much better. There were no discounts offered or other solutions provided on a $11,000 purchase. What a shame. May have to look elsewhere even though the price at Ritani was decent. It's more so about the principle more than anything else, that no one found a way to help or followed up.

No notification or confirmation of order or shipment.

Purchased an item I thought was a great deal and the retailer canceled the order without contacting me.