Revel SystemsReviews of revelsystems.com

More stable than our previous POS. Many features and support improving.

Not the cheapest but has all the bells and whistles you’ll need with a POS. Very flexible. Backend reporting KPIs are ok. Plenty of tutorials online to get you up to speed on how to get up to speed. Although the POS is “wireless” when viewed by the customers they’re a lot of wires needed to run the POS. Was really disappointed that Revel created an app for my iPhone and wanted to charge be extra to access it.

I love this system. The only thing that I notice as a problem is when you input the prices on the inventory page it doesn’t update on the product page. Also the fact that you have to manually put the cost of each item in when making a purchase order.

Functionally, it works for most things we need and very rarely has caused a disruption during operations. However, it severely lacks in things we want. We have yet to receive upgrades for tap to pay and chip & pin, as we were assured were on their way when we initially agreed to use Revel (over 1 1/2 years ago). It is also lacking in the CRM function, not allowing for simple features like expiration dates. Reporting is also not straightforward, as EOD reports do not adjust for returns and payouts.

Excellent system, would buy again

We tried to try Revel but it was terrible. Revel never completed entering our menu which I paid for. Their follow up was non existent, customer service was also bad. No one made sure our system was fully complete so we actually never used it. All up I paid $1600 and then I was not given a refund. All I can say is I was and am very dissatisfied. Update- I never bought hardware from you, all the hardware is Pre-existing. The refund you cave me was Insignificant compared to what I had spent. I gave up trying to reason with Revel and have now gone to another POS system called KOUNTA and I can happily report that I have had no issues to date. To anyone reading this review please be warned that I’m not the only one that has had a negative experience with Revel Systems.

good, but we have not started work on it as yet, so can't say until I really see it fully.

I just have one question. Why is there an information button next to the search button in the top right corner? Everyone at our restaurant uses the search button and not necessarily the menu options, but we are always accidentally pushing the ‘question mark’ instead of the ‘magnifying glass’ I might ask that you move the magnifying glass all the way to the right (aka swap it with the ‘question mark’) and give it some space from the other buttons on the left so that pressing it is less of an issue.