This process was easy and communication…
This process was easy and communication was great. I was really pleased with my retainers.
By CL
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,098 approved reviews, newest moderated first
This process was easy and communication was great. I was really pleased with my retainers.
By CL
I had an issue with an order and contacted them. I was contacted promptly, and they have helped me resolve my issue.
By Raymond
Online ordering for a retainer replacement was easy to understand & simple to navigate. I'm looking forward to receiving the mold kit soon. Thank you!
By M H.
They did so well on my new retainer!
By Whitney
Darren Haltom was the most professional, helpful person I have ever dealt with. We had no problem getting the mold to the company because if his thorough instructions. He called when they were ready and followed through several times as we kept missing his call. Such wonderful customer service. Very rare these days.
By marsha R.
great customer service
By andrea T.
Great service with fast turn around time. Retainers fit great and much more affordable than what my son’s orthodontist was going to charge. Highly recommended!!
By Customer
I’ve been wearing a retainer nightly for years as an adult, and wanted a backup in case it broke. The retainers direct process was very simple, and the price was great. I wasn’t sure what to expect, but making the impression was fairly easy and the retainer fits well. Overall I’m happy with my purchase and the process. I did purchase the extra putty for the impression but didn’t need it, there was more than enough for my initial mistake and retry.
By Laura