Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,098 approved reviews, newest moderated first
Customer service was great. Replied back and answered questions in a timely manner. Would definitely order from them again.
By eileen C.
Response from Retainers Direct· Feb 21, 2023
Thank you so much for your review. We really appreciate your business.
Great service and they make great retainers. They were super responsive when I was making my impressions at home and had questions, and they made the perfect adjustments on their end to make sure my retainers fit. Highly recommend! One thing - I do wish they supplied me with two cases, given that I purchased two sets of retainers. Seems like an obvious thing to include.
By AK
Response from Retainers Direct· Feb 21, 2023
Thank you for your review. I appreciate the feedback. We just through in the retainer case free of charge.
Kit arrived quickly... retainer tray ws too bid for my son so I reached out and requested a smaller one. Upon arrival we did the impression and sent it off. We did use all of the putty sent. We received the retainers back nd they did not fit at all do I reached out to let them know. Bring that I did not have any more putty, Darren informed me that I had to purchase more and pay shipping. I asked if there were any guarantees they could offer if I bought more putty to try this again...he offered none. I then requested a refund. He told me that their policy is 30 days however it clearly states 60 on website. He then told me he could refund upon receiving items back. No apologies for miscommunication or things not working out. I was happy to pay to send items back to be done with entire experience. I would not recommend.
By Sahirah D.
Response from Retainers Direct· Feb 21, 2023
Here is a copy of your refund policy from the website. Our number one goal is to get you a retainer that fits perfectly! REFUND POLICY: We have a 30-day return policy, which means you have 30 days from the time of purchase to request a refund. If you experience issues with your final product, we ALWAYS want to make it right! Our goal is to keep you smiling with the proper Orthodontic products as we would never want you to be without your retainer. If there is absolutely NO WAY to help resolve the problem, we will provide you with suggestions on connecting with a dentist or orthodontist and happily issue a refund for the product (not the shipping costs, including upgrading to expedited options).
The retainer mold kit arrived promptly. I will get my teeth molds made this weekend and return. Looking forward to getting new retainers.
By PAT
Response from Retainers Direct· Feb 21, 2023
Please let us know how they work out!!!! Thank you so much for your business
I lost my retainer and my dentist charges over 400 for just one this is so on my budget and there so honest and clear about everything I love the communication!!!
By Juliana D.
Response from Retainers Direct· Feb 21, 2023
Thank you so much for your review! Our goal is for 100% satisfaction!
Getting the convenience of a retainer at home was nice. However, with only two tries per top and bottom before having to order more putty, it became difficult to get impressions that were suitable. It's not hard, but it is tricky and takes a moment. Additionally, when I received my retainer, the retainer did not fit in the supplied case, additionally the case was broken. I reached out to the company, but they never sent me a new one. Overall, it was fine, but not a great experience
By B. R.
Response from Retainers Direct· Feb 21, 2023
I am sorry we could not make your experience great! I would be happy to send you a case. They are free to you as a gift, not something that you paid for. Unfortunately we do not sell cases so we do not have different sizes.
They fit great!
By Roman A.
Response from Retainers Direct· Feb 21, 2023
Thank you so much for your review! We love our customers!!!
Is this a way raised up the price of retainer?
By Steven H.
Response from Retainers Direct· Feb 21, 2023
I am not sure what your question is? We do our best to keep the cost as low as we can.
