Excellent customer service
Emailed me right away after I sent pictures of my impressions to let me know they were ok to send back. Very quick to answer any questions by email
By Unhappy
Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,098 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Buy retainers from Retainers Direct today! Run by board certified orthodontists, our selection of clear retainers and whitening products come backed by the industry's best money-back guarantee! Shop now!
Retainers Direct (retainersdirect.com) has 1,098 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
1,098 approved reviews, newest moderated first
Emailed me right away after I sent pictures of my impressions to let me know they were ok to send back. Very quick to answer any questions by email
By Unhappy
Found the mold making a but difficult put the correspondence was top notch
By louis G.
Retainer fit my son perfect and was cheaper and faster than going to the orthodontist for a replacement!
By WC
This is a great, affordable alternative to getting retainers at an orthodontist. I’m happy with the retainers I received. I had a bit of trouble finding instructions for the impressions (I think it came with a link to a step by step article and a video) and I wasn’t sure which to follow. I ended up following the steps and watched the video after doing the impression, and I realized I may have done it wrong. I should’ve pressed the mold down deeper—my retainers are not quite high enough in the back. But they still work! My fault. I’ll get it right next time, a year or two from now.
By Emma L.
Love the retainers. They were a perfect fit
By dawn H.
retainers direct made it so quick and easy to have a nice durable retainers!
By Hannah C.
The ease of ordering to receiving a quality product was excellent. Received communication throughout and had my new retainers win two weeks. They fit perfectly!
By K W.
I lost my retainer & didn’t feel like going to the dentist & paying a ridiculous price. Retainers came out great! Shipping was fast as well. They were great with emailing back with questions & updates !
By Paige S.