Worst company ever tried to return tv…
Worst company ever tried to return tv control because I didn’t need it and they mess me around asking for photos of control W t f $50 down the drain
By Martin M.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
38 reviews
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• Remotes.com • Since 1991 – Over 30 Years replacing TV remote controls• Original and Replacement Remote Controls for TVs, Air Conditioners, Heat Pumps, VCRs, DVD, Blu-Ray Players, Digital to Analog Converters, Home Theater Components.• [email protected]
Remotes.com (remotes.com) has 38 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
38 approved reviews, newest moderated first
Worst company ever tried to return tv control because I didn’t need it and they mess me around asking for photos of control W t f $50 down the drain
By Martin M.
Looking everywhere for a missing remote control for a JVC cd player i found on the site a Redi replacement.I live in Europe and i ordered it the 12 of september it arrivés the 23 so delivery was ok.Certainly it IS not the quality of a genuine JVC remote but it works and in the case your remote is no longer available have a look at this site
By Remi B.
I ordered a remote for a tv on 6/18, 9 days later I had to reach out and email someone because I was never given a tracking number. Kassandra was kind enough to inform me that "the remote was out of stock when I placed the order". I was never made aware that the remote was out of stock, specifically not when I placed the order. No worries though because, they were expecting a shipment of remotes soon. Lo and behold after another email from "Kass" they received their order of remotes and unfortunately mine wasn't on that shipment (oof). In all fairness I was offered a refund at this point or I could keep the order and they would give me priority shipping at no cost to me. Mind you I had already paid for shipping that was running roughly 2 weeks behind. I received the remote on 7/13. I took 25 days for me to get the remote. that being said it works fine and I believe it be brand new as advertised. The real issue here is clearly their lack of communication, I should NOT have to reach out to be told the thing I ordered was out of stock. Look elsewhere first or you maybe waiting a while for your orders and never know it. Also for 2021 the website is poorly designed and hard to navigate.
By Calvin A.
Bought a 2014 Toyota Sienna with a missing dvd remote, so i went to ebay to get one for a $100. Turns out it was a dud and never got my money back. I searched high and low but lost hope eventually. Then I came upon Remotes.com, looked super sketchy because the website is super outdated, reminiscent of a 90s geocities website and it just seemed off. I was desperate however and decided to order their redi remotes, half expecting to get scammed. My wife even made fun of me for ordering a remote from "remotes.com", said maybe next time i should order my shoes from "shoes.com". But guess who got the last laugh! Within a week the remote arrived with batteries and worked right out of the box. I legit shed a tear and then rubbed a fully functioning remote in my wife's face, that i ordered from "remotes.com"! Thank you Remotes.com, you made my day and despite my skepticism, you delivered. I am sorry for judging you. Although I recommend touching up that website of yours.
By Yasser K.
Response from Remotes.com· Apr 20, 2021
We'll gladly add you to our 30 years of happy customers. RE: our website. This IS the updated website! You should have seen the previous one! ;-) Good thing we build a Great Remote. Enjoy.
RemotesRemotes.com /corrected website (Easily confused with a reputable company) Well. I have had excellent customer service with speedy replies with this company but that is absolutely the only positive thing so far, because the remote has not ever worked at all. I replaced the batteries for new ones twice. I took it to the car dealer and no hopes there as they told me it was an inferior product, and then I took it to best buy stereo installer and he said it will not function. So after googling and carrying on- all during covid, I have finally given up and now the window for return is over. $50. Gone forever. They will not return my money, there is no supervisor to speak with and guess what...no feedback or reviews can be left on their website. I do not recommend this company at all. 👎
By TheIrishpenny F.
Response from Remotes.com· Jan 27, 2021
Hello, You did NOT buy your KeyFob from Remotes.com. We only sell TV remotes. None for Cars. Please check where you bought it and apply your rating to them. We've been selling TV remotes for over 30 years and have Never sold remotes for cars/trucks. Plus all our remotes have our 1 Year Money Back Guarantee. Money is Not wasted with Remotes.com
I have a Pioneer VSX 3900s stereo receiver that I bought new in 1991. I still have it in 2020. Only problem, the remote died so I turned to Ebay for an OEM remote. I bought three and two were DOA so got refunded, the other one lasted about 3 months. I decided to hit the internet to see if there was anyone who sold an equivelant and came across Remotes.com I found my remote model and ordered one. Today it arrived, already programmed and was provided with batteries. The main reason for ordering this remote was so I could use the delayed function on the surround, and this remote has it! Im a happy camper now. Thanks Remotes.com Youre awesome!
By Sassy L.
I was able to find a remote for my Onkyo receiver on Remotes.com for about $15 less then other websites. It arrived and i was able to operate my receiver instantly with my new remote. It looks and operates just like the original. Am very pleased.
By Gabriel
I couldn’t say enough about my great experience with remotes.com. These guys were excellent from the get-go. Finding my stereo was easy on their website and ordering was seamless. The best thing? They shipped my remote control within two hours of my order and I received it the next day! The sleek remote is awesome... better than the original, and it works like a charm! I wish I had another reason to shop at this company. In this age of digital ordering, it is impressive to have an experience that goes above and beyond!
By Faye