Never buy from them
Never buy from them! I ordered a remote control on January 18 I have never received it written 3 times to the company no response since.
By Patrice D.
Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
38 reviews
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• Remotes.com • Since 1991 – Over 30 Years replacing TV remote controls• Original and Replacement Remote Controls for TVs, Air Conditioners, Heat Pumps, VCRs, DVD, Blu-Ray Players, Digital to Analog Converters, Home Theater Components.• [email protected]
Remotes.com (remotes.com) has 38 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
38 approved reviews, newest moderated first
Never buy from them! I ordered a remote control on January 18 I have never received it written 3 times to the company no response since.
By Patrice D.
Received a defective device from Remotes.com and burden of return/replacement was placed on the customer. Item had not been placed in service yet, but provider would not take any responsibility for righting the issue. Just a very poor experience.
By Art H.
I got a remote for a Denon AVR 4800 ... I looked everywhere and found one here ... All function buttons work! Thank You John K
By John K.
Read other reviews. They falsely advertise remote control models that they do not possess and clearly have no intention of updating their website to reflect this. They send you a different model (which you can get many places cheaper) and tell you to use it instead. What this company is doing is classic bait and switch and is actually illegal and I will be reporting it.
By a B.
I bought a remote control for my tv, it was not the original but it works, although the material feels of poor quality, but the price is good.
By Jerrie K.
At best, this company is falsely advertising an older remote control as being in stock, but when I questioned them via email as to whether the Sony remote in my cart would look exactly as pictured, they admitted they would ship a different newer one because Sony quit making RM YD017. I emailed them back that is false advertising of a product they do not have.
By shall
I should have read the reviews before I tried this company I ordered a remote it did not work they do not even answer my calls, emails UPDATE THEY ANSWERED,TOOK MY RETURN AND REFUNDED MY MONEY
By Gregory B.
These folks are the BEST!! I purchased a remote from them for my Sceptre sound bar, the volume up button on mine wasn't working. Well the new one did not work at all. Called them and Bob answered the phone. I thought maybe I was doing something wrong with the new remote. Explained the situation to Bob and he asked if I still had the original remote and I said yes. He asked if I was willing to send the new remote back and my original so he could get the signals off of it. I said sure. Well Bob did his magic, fixed my original remote and programmed the new remote and sent them both back to me and they both work perfect!!! Like I said these folks are the best and will have all my future business. Best customer service I have seen in a long time. Thanks Bob!! Cecil S.
By Cecil S.