Remotes.comReviews of remotes.com

I bought an expensive Panasonic DVD replacement but the volume button does not work. Very disappointed. It remains to be seen if they pay me back for this useless piece of equipment.

At best, this company is falsely advertising an older remote control as being in stock, but when I questioned them via email as to whether the Sony remote in my cart would look exactly as pictured, they admitted they would ship a different newer one because Sony quit making RM YD017. I emailed them back that is false advertising of a product they do not have.

I ordered a remote for a tv on 6/18, 9 days later I had to reach out and email someone because I was never given a tracking number. Kassandra was kind enough to inform me that "the remote was out of stock when I placed the order". I was never made aware that the remote was out of stock, specifically not when I placed the order. No worries though because, they were expecting a shipment of remotes soon. Lo and behold after another email from "Kass" they received their order of remotes and unfortunately mine wasn't on that shipment (oof). In all fairness I was offered a refund at this point or I could keep the order and they would give me priority shipping at no cost to me. Mind you I had already paid for shipping that was running roughly 2 weeks behind. I received the remote on 7/13. I took 25 days for me to get the remote. that being said it works fine and I believe it be brand new as advertised. The real issue here is clearly their lack of communication, I should NOT have to reach out to be told the thing I ordered was out of stock. Look elsewhere first or you maybe waiting a while for your orders and never know it. Also for 2021 the website is poorly designed and hard to navigate.

If you are looking to replace an old remote I suggest searching eBay first. Remotes.com listed my oem remote as available. I ordered this remote but received an email several days later informing me my order was canceled because the oem remote was discontinued by the supplier. On the Remotes.com search results page for my remote there was also the possibility of what Remotes.com called a "Custom Built Replacement Redi Remote". I corresponded with a couple of customer service representatives and they told me how great the replacement would be, full functionality and everything. I ordered the replacement remote but received an email a few days later indicating they could not successfully program the replacement remote, too many error codes overwhelming the system. I did not lose any money but lost two weeks search time looking for a desperately needed remote. Remotes.com should not have web pages with items they cannot fulfill.