Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
38 reviews
Remotes.comSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
• Remotes.com • Since 1991 – Over 30 Years replacing TV remote controls• Original and Replacement Remote Controls for TVs, Air Conditioners, Heat Pumps, VCRs, DVD, Blu-Ray Players, Digital to Analog Converters, Home Theater Components.• [email protected]
Remotes.com (remotes.com) has 38 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
38 approved reviews, newest moderated first
I received replacement remotes for a 2021 cadillac escalade. When I scan the instructions their remotes only go up to 2017...
By Jeff
Response from Remotes.com· Apr 22, 2026
We don't sell Keyfob remotes for vehicles. Wrong Company.
SCAM. THIEVES. Ordered 2 remotes and paid express delivery Never received. No reply to emails and the phone number which is just a mobile just goes to voicemail. I am contacting SHOPIFY to get this lot shut down as well as reporting the fraud.
By Neil S.
Response from Remotes.com· Jul 23, 2026
Remotes.Com ships every remote via US Post Office First Class mail. We do not offer 'express delivery'. This was Not Remotes.Com
I ordered a remote for my old outdated and lost VCR and of course after placing the order the lost was found! I emailed the company but they had already filled the order but told me to return the package from Canada unopened and I would receive my money back via a credit on my credit card. I did so and today I see a credit for the full amount on my card. So I have nothing but praise for this company and no understanding of those negative reviews!
By Allan M.
Ordered a replacement remote and it wouldn’t connect to the tv. When I tried to contact customer service they would not respond. I would never get anything from them.
By Eric V.
Liars who wasted my time claiming they have original remotes with pictures of the original. As posted they send you a cheap replacement you can buy elsewhere. AVOID
By Steve T.
Response from Remotes.com· Mar 25, 2024
Not us! No customer by the name Steve Tessler has ever purchased from us. We have requested more info, but got no reply. The last "Tessler" that purchased, did so back in 2019, and they were very happy.
I purchased an (expensive) aftermarket custom remote for my vehicle Blu-ray player. It arrived timely, but does not work to operate my player. I have tried for several days to contact them via several methods and cannot get any response.
By Elizabeth B.
After reading both the positive and negative reviews on this site, which are about a 50/50 split, I took a chance and bought a replacement for my 20+ year old remote that stopped working. I thought Remotes.com did a good job in making it clear that I was not buying a new OEM remote identical to the one that broke, but rather a custom-made replacement that would work the major features on my Yamaha receiver. I received the remote in less than a week, and it works perfectly right out of the box. I am very happy with my experience and the product received. As long as you understand you aren't getting an original OEM remote you'll be happy with your purchase.
By Happy C.
Fraud!!! I would rate zero stars - order 2 remotes and what they sent is nowhere close to what i ordered. They do do respond to emails. Stay clear and save your money
By Jemma
