Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Personnel were friendly and explanations were clear and very helpful.
By Suthilak B.
Response from Refills· Jul 27, 2026
Thank you for your kind review! We're delighted to hear that our team was friendly, helpful, and provided clear explanations. We appreciate your feedback and look forward to assisting you again in the future! 😊
I have been using Refills.com since March with no issues at all. Today I did have a strange account glitch and had to call support. Rebecca was fantastic! She helped me resolve the issue quickly.
By Shelley G.
Response from Refills· Jul 27, 2026
Thank you for your review! We're so glad to hear you've had a great experience with Refills.com since March. We're especially pleased that Rebecca was able to quickly resolve the issue and get everything back on track. We truly appreciate your support and look forward to continuing to serve you! 😊
I think the quality of their Tirzepatide isn’t good, it seems below standard. I’m on the 15mg but it seems like it’s 7.5mg when compared to the same dosage that I got from a compounding pharmacy here in Houston that I used last year. I’ll try it for one more month and if no change is observed, I’ll go back to my former pharmacy.
By customer
Response from Refills· Jul 26, 2026
Thank you for sharing your feedback. We're sorry to hear that your experience has not met your expectations. We take product quality very seriously and would appreciate the opportunity to learn more about your experience. Please reach out to [email protected] and our support team can review your concerns and assist you further.
She was extremely helpful and was able to get my plan switched over in time for my next billing cycle.
By Kiley D.
Response from Refills· Jul 26, 2026
Thank you for your kind review! We're delighted to hear that we could assist with switching your plan in time for your next billing cycle. We appreciate your feedback and are always here to help whenever you need us. 😊
Norman Newman is very patient & thorough explaining my plan. I have a slight glitch and initial shipment was delayed. She clarified all of that for me.
By Marla K.
Response from Refills· Jul 26, 2026
Thank you for your kind feedback! We're pleased to hear that Norman Newman was patient and thorough in explaining your plan and helping to clarify the shipment delay. We appreciate your understanding and are delighted we could assist you.
very seamless transaction. All questions answered. No complaints at this time...
By Scott S.
Response from Refills· Jul 26, 2026
Thank you for your feedback! We're delighted to hear your transaction was seamless and that all your questions were answered. We appreciate your trust and look forward to assisting you again in the future.
Minnie was great at explaining everything and made for a very welcoming experience!
By Joshua V.
Response from Refills· Jul 26, 2026
Thank you for your wonderful feedback! We're so pleased that Minnie provided such a welcoming experience and ensured everything was explained clearly. We’ll be sure to share your kind words with her.
Minnie was wonderful to talk to. She deserves a raise. Whatever she is getting paid is not enough.
By LabRat
Response from Refills· Jul 24, 2026
Thank you for your kind words! We're thrilled to hear that Minnie made such a positive impression. We'll be sure to share your feedback with her and the team. We truly appreciate your support and are delighted that you had such a great experience with Refills. 😊
