Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
The lady was very nice and helpful
By Patrick W.
Response from Refills· Jul 31, 2026
Thank you for your kind review! We're delighted to hear that you found our team member so nice and helpful. We truly appreciate your feedback and look forward to assisting you again in the future.
Quick service, VERY friendly, willing to take time to answer questions
By Monica
Response from Refills· Jul 31, 2026
Thank you for your wonderful review! We're delighted to hear that you experienced quick service and friendly support. We always strive to take the time to answer our customers' questions, and we appreciate your feedback.
Great follow up. Answered all my questions. Fast shipping. Product as described.
By Kent H.
Response from Refills· Jul 31, 2026
Thank you for taking the time to share your Trustpilot review. We're delighted to hear that you had a positive experience with our follow-up, received answers to all your questions, and were satisfied with the shipping and product. We appreciate your feedback and thank you for choosing Refills.com.
He was very positive while dealing with my problem and more helpful then anyone else I’ve dealt with from refills.com
By Elizabeth U.
Response from Refills· Jul 31, 2026
Thank you for taking the time to share your Trustpilot review. We're delighted to hear that our team member was able to provide positive, helpful support and effectively assist with your concern. Your feedback is greatly appreciated, and we will be sure to share your kind words with the team.
Ronald D made this process so much better! Patient, knowledgeable and able and willing to assist. KUDOS RONALD
By Bill P.
Response from Refills· Jul 31, 2026
Thank you for taking the time to share your Trustpilot review. We're thrilled to hear that Ronald D made the process easier and provided patient, knowledgeable, and supportive assistance. We appreciate your feedback and thank you for choosing Refills.com.
She was nice. Good customer service.
By Yanet P.
Response from Refills· Jul 31, 2026
Thank you for taking the time to share your Trustpilot review. We're glad to hear that you received friendly and helpful customer service. We appreciate your feedback and thank you for choosing Refills.com.
I'm struggling like I'm sure many people are. Lucas was easy to talk to. He helped me pause my account & refunded my last payment. He was fast & compassionate. I dreaded making the call but he really has empathy & set me at ease. Thank you Lucas & Refills.com.
By Tammy S.
Response from Refills· Jul 31, 2026
Thank you for taking the time to share your Trustpilot review. We're pleased to hear that Lucas was able to assist you with empathy, compassion, and efficiency during a difficult time. We appreciate your feedback and thank you for choosing Refills.com.
These reviews are FAKE... please please please do not read and believe them. The names of the people who reviewers supposedly spoke to are false. This company is a scam and received a warning from the FDA about putting fraudulent information on their website. The semaglutide they use is not FDA approved. The doctor who supposedly sent me my instructions does not exist. I attempted cancelling this order the day after I placed it once I learned about them. There customer service number is a JOKE and the 20 times that I called them I got the same girl and every time she was trying to connect me to the department to "cancel", she was having issues and someone would call me back AND NEVER HAS! STAY CLEAR OF REFILLS.COM. These 5 stars are A LIE.
By Darlene
Response from Refills· Jul 31, 2026
Thank you for sharing your feedback. We sincerely apologize for the frustration and concern you have experienced. We understand how disappointing it can be when your expectations are not met, especially when it comes to your healthcare and customer service experience. To ensure your case receives immediate attention, please contact [email protected] with your order details and a summary of your concerns. We will work directly with you to review the situation and help reach a satisfactory resolution as quickly as possible. We value your feedback and regret that your experience has led to this level of dissatisfaction. Thank you for bringing these concerns to our attention, and we look forward to the opportunity to assist you further.
