Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Customer service is outstanding
By Dory
Response from Refills· Dec 3, 2025
Thank you for your kind words! We’re glad to hear you’ve had such a positive experience with our customer service team. Your feedback means a lot to us and we’re always here to help whenever you need support.
The length of time for delivery of my perscription. Still have not received it
By Kathy
Response from Refills· Dec 3, 2025
Thank you for sharing your experience, and I’m very sorry for the delay you’re dealing with. Orders placed around the Thanksgiving holiday were affected by a pharmacy backlog, which unfortunately slowed down processing for some customers. We’d like to review your order directly and help make sure it’s moving as it should. Please reach out to [email protected] so our team can assist you as soon as possible.
Intake questions and doctor/support lines are super easy to communicate through. They are also quick with shipment.
By Sam
Response from Refills· Dec 3, 2025
Thank you for your review! We’re glad to hear that the intake and communication process felt easy and that your shipment arrived quickly. We appreciate your trust in Refills.com and are happy you had a smooth experience.
Not good with communication
By Janelle B.
Response from Refills· Dec 3, 2025
Thank you for sharing your feedback, and I’m very sorry to hear that your experience with communication hasn’t been positive. You should always feel supported and informed when reaching out. Please contact [email protected] so our team can review your account directly and assist you as quickly as possible.
Ordered! Got nothing yet! Just wants me to keep ordering and review! No actual product!
By Marjory
Response from Refills· Dec 3, 2025
Thank you for sharing this, and I’m very sorry for the frustration you’re experiencing. You should never feel like you’re being asked to reorder or leave a review without receiving your actual product. We’d like to look into your account right away to make sure your prescription is being processed correctly. Please reach out to [email protected] so our team can review your order and assist you directly.
When I ordered the medicine, it stated 2 day delivery. It took a week for delivery.
By Sherry R.
Response from Refills· Dec 3, 2025
Thank you for sharing your experience, and I’m sorry to hear your delivery took longer than expected. We understand how frustrating it is when the timing doesn’t match what was originally stated. If you’d like us to review your order details, please reach out to [email protected] so our team can assist you directly.
1 star only because I can't give less! I ordered more than a week ago and my order is still in the pharmacy with no movement. These people give no resolution, only apologies. DO NOT ORDER FROM HERE!
By Belinda S.
Response from Refills· Dec 3, 2025
Thank you for sharing this, and I’m truly sorry for the experience you’ve had. Orders placed around this time were affected by a Thanksgiving backlog at the pharmacy, which slowed down processing and updates far more than usual. You deserve clear communication and real resolution, not repeated apologies, and we want to look into your order directly so we can address this properly. Please reach out to [email protected] so our team can review your account and assist you right away.
Order no 21 2025 and still in pharmacy scam
By Tedd W.
Response from Refills· Dec 3, 2025
Thank you for sharing this, and I’m very sorry for the frustration you’re experiencing. Orders placed around that time were affected by a Thanksgiving pharmacy backlog, which caused delays and slow updates. We’d like to review your order directly to make sure everything is being handled properly. Please reach out to [email protected] so our team can assist you right away.
