Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Have not received product
By Michele W.
Response from Refills· Jan 9, 2026
Thank you for letting us know, and we’re very sorry you haven’t received your product yet. We understand how frustrating this is, and this isn’t the experience we want for our customers. Please contact [email protected] so our team can review your order and assist you as quickly as possible.
I am still awaiting medication and no response to last 2 messages
By DD
Response from Refills· Jan 9, 2026
Thank you for sharing this, and we’re very sorry for the continued delay and lack of response. We understand how frustrating it is to be waiting for medication without updates, especially after reaching out multiple times. This isn’t the experience we want for our customers, and we’d like to look into your order directly. Please contact [email protected] so our team can review your case and assist you as soon as possible.
I paid in full for 6months on December 27th. My prescription has been approved and was sent to the pharmacy the same day. According to FedEx, the label has been printed for my prescription but it still hasn’t shipped. I have sent 3 different messages to support but still haven’t received a response. I have never waited this long for medication with any other provider. If I don’t hear something from them by tomorrow (January 5th), I will be disputing the charge with my credit card company.
By Heather
Response from Refills· Jan 9, 2026
Thank you for sharing your experience, and we’re very sorry for the frustration this has caused. We understand how concerning it is to have paid in full and not receive updates, especially after multiple attempts to reach support. This isn’t the experience we want for our customers, and we’d like to review your order directly. Please reach out to [email protected] so our team can look into this and assist you as soon as possible.
Easy and quick. Received my meds within just a couple of days!
By Richard T.
Response from Refills· Jan 9, 2026
Thank you for your feedback! We’re glad to hear the process was easy and quick, and that your medication arrived within just a couple of days. We appreciate you choosing Refills.com.
Requested cancellation. Zero communication at all. Was shipped and billed anyway.
By Robert
Response from Refills· Jan 9, 2026
Thank you for sharing your experience, and we’re very sorry for the frustration this caused. We understand how upsetting it is to request a cancellation and still see an order ship and be billed without communication. This is not the experience we want for our customers, and we’d like to review your account and the cancellation request directly. Please contact [email protected] so our team can look into this and assist you properly.
UPDATE: They originally refused a refund until I threatened to report them to the FDA. Then they issued a full refund. You decide. --------------------- Ordering process is deceptive, and they don't reply to messages in their chat feature. You're charged even before the prescription is approved, and there are no refunds after that. Wanted FDA approved Wegovy which I stated I was already taking but they sent a Compound (not FDA approved) instead. The vial clearly states Office Use Only, Not for resale. ALL prescriptions come with instructions, especially with syringes. This did not. They told me those were sent in the chat. I do NOT recommend this company AT ALL!
By Kevin
Response from Refills· Jan 9, 2026
Thank you for sharing your concerns, and we’re truly sorry for the frustration and confusion this experience caused. We understand how upsetting it is when expectations around medication type, approval, billing, and communication do not align, especially when you were clear about wanting an FDA-approved option. This is not the experience we want for our customers. Please reach out to [email protected] so our team can review your case in detail, address the medication and billing concerns, and follow up appropriately.
Had to cancel after paying full price to get a discount, wouldn’t just refund the extra. Signed up and prescription was approved same day but it’s now been over a week and the prescription still hasn’t shipped.
By Matt
Response from Refills· Jan 9, 2026
Thank you for sharing your experience, and we’re very sorry for the frustration this caused. We understand how disappointing it is to navigate pricing concerns and then face delays after your prescription was approved. This isn’t the experience we aim to provide, and we’d like to review both the billing and shipping status with you. Please reach out to [email protected] so our team can look into this and assist you directly.
Product came in odd amounts in different amounts of liquid. Makes it very hard with the slin pins to get an even amount of product (2mg, 4mg, etc.). I can figure it out, but is not so customer friendly.
By customer
Response from Refills· Jan 9, 2026
Thank you for sharing your feedback. We understand how confusing and frustrating it can be to work with varying vial volumes, especially when precise dosing is important. We’d like to review this with you and make sure you have clear guidance for accurate dosing, so please reach out to [email protected] and our team will be happy to assist.
