Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
I think Amelia was the person that I talked to. She was very friendly, helpful and made me feel better when she was talking to me.
By Tracey
Response from Refills· Oct 5, 2026
Thank you so much for the feedback! We’re thrilled to hear that Amelia made you feel so comfortable and provided friendly, helpful support. Thanks for choosing Refills!
Lucy was knowledgeable and helpful
By Christina Z.
Response from Refills· Oct 5, 2026
Thank you so much for the feedback! We’re thrilled to hear that Lucy was knowledgeable and helpful. Thanks for choosing Refills—We'll be sure to pass your kind words along to her!
So far so good.
By Jeff H.
Response from Refills· Oct 5, 2026
Thank you for sharing your experience! We’re so glad everything has been smooth so far. Thanks for choosing Refills!
Noah Spencer provided excellent customer service. He went above and beyond. He answered all my questions. He was super friendly.
By Rene C.
Response from Refills· Oct 5, 2026
Thank you so much for your wonderful feedback! We’re delighted to hear that Noah Spencer provided excellent customer service and went above and beyond to assist you. It’s great to know that he was able to answer all your questions while making your experience friendly and positive. We’ll be sure to share your kind words with Noah. We truly appreciate you taking the time to recognize his efforts and thank you for choosing Refills.com!
I've gotten a couple of discounts since joining Refills, which i think is awesome. Haven't had an issue with billing or shipping since joining either. Would definitely recommend Refills to anyone. Also haven't had an issues with the tirzepatide I receive from Refills. It works!
By Customer
Response from Refills· Oct 4, 2026
Thank you so much for the recommendation and for sharing your experience! We're thrilled to hear that you're enjoying the discounts, seamless billing and shipping, and most importantly, great results with your Tirzepatide treatment. We truly appreciate your support and are so glad to have you as part of the Refills family!
I like the fact that the monthly subscription fee does not increase as your dosage increases. I like that you can pay months in advance and get a lower monthly fee and I like the responsiveness of the support team and the doctors so far.
By Sharon
Response from Refills· Oct 3, 2026
Thank you for taking the time to share your feedback! We’re delighted to hear that you appreciate our flat-rate monthly pricing, flexible advance payment options, and the responsiveness of our doctors and support team. Delivering transparent, high-quality care is always our goal. Thanks for choosing Refills.
they work amazing the web is incredible they call back they send fast
By tammy E.
Response from Refills· Oct 3, 2026
Thank you for the fantastic review! We are thrilled to hear that you’re enjoying our website, fast shipping, and prompt customer service. Delivering a seamless experience and dependable support is always our top priority. Thanks for choosing Refills.
I was trying to get through to someone through the website for a while now with no luck so I decided to call and the rep was very, very helpful and resolved my issue quickly
By Cathy G.
Response from Refills· Oct 2, 2026
Thank you for sharing your feedback! We’re glad to hear that our representative was able to assist you and resolve your issue quickly over the phone. However, we apologize for the difficulty you experienced when trying to reach us through the website. We appreciate your patience and value your feedback, as it helps us improve our service. Thank you for choosing Refills.com!
