Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Solid experience overall. Clear communication, efficient process, and reliable delivery.
By kayla B.
Response from Refills· May 11, 2026
Thank you for your kind feedback! We’re so glad to hear you had a solid experience with our communication, process, and delivery. Providing reliable and seamless care is always our goal. We truly appreciate your support.
Ordering was simple and everything went exactly as planned. I would use the service again.
By A. marie T.
Response from Refills· May 11, 2026
Thank you for sharing your experience! We’re so glad the process was simple and smooth from start to finish. It means a lot to know you’d choose our service again. We truly appreciate your trust and support.
My experience with Refills has been amazing. On time delivery. Eric has been amazing with my questions and concern's. I would highly recommend. Have recommended to a few friends already and they too have joined and love it.
By Karen
Response from Refills· May 8, 2026
Thank you so much for your kind words and support! We’re thrilled to hear you’ve had such a positive experience with Refills and that Eric has been able to help you with your questions and concerns. It means a lot that you’ve recommended us to your friends, and we’re so happy to hear they’re loving the experience too. We truly appreciate your trust and are honored to be part of your journey.
Had changed from another company to Refills.com for compounded semaglutide. I had a profound response to previous medication and lost weight too rapidly and had to take care with increased dosage. Refills.com medication, nothing. No side affects no loss of appetite even with a larger dose. I'm afraid of what I've been infecting myself with. Saving money is not worth risking my health. SCARY
By Cathrine U.
Response from Refills· May 8, 2026
We’re very sorry to hear about your experience and understand why this would feel concerning and frustrating, especially after seeing a very different response with previous treatment. Your health and safety are extremely important to us, and we take feedback like this seriously. Please send your order details and more information about your experience to [email protected] so I can personally review your account and help escalate this with the appropriate team for further review. We truly appreciate you bringing this to our attention
I've been using the glp1's for 6 months. I plan to keep going. Refills.com is super affordable and always there to help. I have lost 45 pounds so far. The goal is 45 more! For the first time ever, I feel like this is achievable! Thanks so much refills.com
By NoelandAmy P.
Response from Refills· May 8, 2026
Thank you so much for sharing your journey with us! Losing 45 pounds is an incredible accomplishment, and we’re so excited for you as you continue toward your next goal. Hearing that this is the first time your goal truly feels achievable means everything to us. We’re honored to support you every step of the way and truly appreciate your trust in Refills.
Grace with Refills was amazing. She answered all of my questions and addressed all of my concerns about the medication. She also went over the pricing for two different brands, which really helped me decide which medication I wanted to move forward with. Communication was clear, professional, and fast. I even reached out a few days later, and she continued to assist me without hesitation. I’ll definitely be referring a friend to this company because I’m very happy with the customer service Grace provided. Thank you so much!
By Sandra U.
Response from Refills· May 8, 2026
Thank you so much for your thoughtful feedback! We’re thrilled to hear Grace provided such clear, supportive, and professional assistance throughout your experience. Taking the time to answer questions and help patients feel confident in their decisions is exactly the kind of care we strive for. We truly appreciate your trust and your willingness to recommend Refills to a friend. Grace will be so happy to hear your kind words. Thank you for being part of the Refills family.
I just wish there was an actual dedicated app for Refills Health instead of having to log into a mobile browser every time I want to log my progress or contact the doctor. An app would be so much more convenient.
By Tim M.
Response from Refills· May 7, 2026
Thank you for the thoughtful feedback! We’re really glad you’ve had a positive experience overall with our service and support. We completely understand how a dedicated app could make tracking progress and communicating with providers much more convenient, and we truly appreciate you sharing this suggestion. Feedback like this helps us continue improving the experience for our patients!
I signed up on April 8. I did not speak to a doctor until April 23. My “prescription” was approved and as of May 6 it has not been filled. I asked to cancel my order and for them to refill my order. I have gotten the runaround. I emailed support and was told they could not access my account. I called and a note always added to my account. I messaged through the website and was told I could cancel my order. I asked for an update and have not heard back in two days
By Smprejean
Response from Refills· May 7, 2026
We’re truly sorry for the delays, lack of clarity, and frustration you’ve experienced throughout this process. We completely understand how upsetting it is to wait this long after payment and still not have a clear resolution regarding your prescription and cancellation request. Please send your order details and a summary of your experience to [email protected] so I can personally review your account, verify the status, and help escalate this with the appropriate team. We sincerely apologize for the inconvenience and appreciate the opportunity to make this right.
