Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Great pricing and product quality.
By KS
Response from Refills· May 21, 2026
Thank you so much for your kind feedback! We’re thrilled to hear you’ve been happy with both the pricing and product quality. We truly appreciate your trust and support.
Customer handled my concern and did s great job.little communication issue but was corrected.prices are excellent as is product.vicki
By Vicki
Response from Refills· May 21, 2026
Thank you for sharing your experience, Vicki! We’re glad to hear your concern was handled well and that the communication issue was ultimately resolved. It’s wonderful to know you’ve been happy with both our pricing and product quality. We truly appreciate your support and feedback.
They are honest and there when you have questions
By Eileen
Response from Refills· May 21, 2026
Thank you so much for your kind words! We’re glad to hear you’ve felt supported and well taken care of whenever questions come up. Providing honest and dependable care is always our goal. We truly appreciate your trust.
Amazing on time haven’t been disappointed yet
By Jean R.
Response from Refills· May 21, 2026
Thank you so much for your kind feedback! We’re thrilled to hear your experience has been consistently reliable and on time. We truly appreciate your trust and support and are so happy we’ve been able to meet your expectations.
Never answer calls or text with regards to orders.
By Robyn B.
Response from Refills· May 21, 2026
We’re sorry to hear about your experience and understand how frustrating it is to feel unable to reach support regarding your order. Timely communication is extremely important, and we apologize that we fell short here. Please send your order details and the email associated with your account to [email protected] so I can personally review your case and help escalate your concerns with the appropriate team.
Received refills on time every time. Customer service answered my questions promptly
By Diana A.
Response from Refills· May 21, 2026
Thank you so much for your kind feedback! We’re glad to hear your refills have arrived on time consistently and that our customer service team was able to answer your questions promptly. We truly appreciate your trust and support.
Best company! They listen to you and your needs. Great customer service from support and Doctors!
By Tara W.
Response from Refills· May 21, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear you’ve felt heard, supported, and well cared for by both our support team and providers. Providing personalized and compassionate care is exactly what we strive for. We truly appreciate your trust and support.
Customer service is the worst.
By Matthew
Response from Refills· May 21, 2026
We’re truly sorry to hear that your experience with customer service did not meet expectations. We understand how frustrating that can be, and we sincerely apologize for any inconvenience or lack of support you experienced. Please send your order details and a summary of your concerns to [email protected] so I can personally review your experience and help escalate it with the appropriate team. Your feedback is important to us and helps us improve.
