Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
1,597 reviews
RefillsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started Refills because we've lived what it's like to wait too long for care, and watched people we love go without treatment that existed, simply because the system made it too hard to reach. So we built something simpler. Refills connects you with a licensed provider in your state for a personalized care plan, then makes prescriptions and refills easy to manage, no runaround, no membership fees, no surprise charges. The price you see at checkout is the price you pay.When you need us, we're actually there, a support team that picks up the phone and listens, whether it's a quick question or a complex refill.Already a patient? We'd love to hear about your experience. Leave a review below.
Refills (refills.com) has 1,597 customer reviews on The Fair Hearing, with an average rating of 4.0 out of 5.
1,597 approved reviews, newest moderated first
Been very happy with refills so far
By SheliaO
Response from Refills· Jun 10, 2026
Thank you so much for your kind feedback! We’re thrilled to hear you’ve been very happy with your experience so far. We truly appreciate your trust and support and look forward to continuing to be part of your wellness journey.
Excellent customer service
By Tina Z.
Response from Refills· Jun 10, 2026
Thank you so much for your kind feedback! We’re thrilled to hear you had an excellent customer service experience. Providing helpful, responsive, and supportive care is always our goal. We truly appreciate your trust and support.
Everything has been a very smooth process. They are quick to respond to my questions. Very helpful staff. I am very impressed with their doctors ,customer service, my medications and the pharmacy that they use. The delivery service is quick and well packaged .i have no complaints at all.
By Linda K.
Response from Refills· Jun 10, 2026
Thank you so much for your wonderful feedback! We’re thrilled to hear that every part of your experience—from our doctors and customer service team to the pharmacy and delivery process—has met your expectations. It’s especially rewarding to know you’ve found the team responsive, helpful, and supportive throughout your journey. We truly appreciate your trust and kind words, and we’re honored to be part of your wellness journey.
I've been using refills for several months now. The price has never changed even though the dosage has changed. I've gotten my medication on time every month. Eat to talk to customer service or the DR at any time through the portal. I've lost over 100 lbs on gpl1.
By Kathi C.
Response from Refills· Jun 10, 2026
Thank you so much for sharing your experience! We’re thrilled to hear that your pricing has remained consistent, your medications have arrived on time, and that you’ve found it easy to connect with both customer support and your provider through the portal. Most importantly, congratulations on your incredible achievement of losing over 100 pounds on your GLP-1 journey! That is an amazing accomplishment, and we’re honored to be part of your path toward better health. Thank you for your trust and continued support.
Great delivery system and the medication arrive on time every time and the cost is amazing. Totally worth it!
By Rosanna
Response from Refills· Jun 10, 2026
Thank you so much for your kind feedback! We’re thrilled to hear that your medication has arrived on time consistently, that you’ve had a great delivery experience, and that you find the pricing to be an excellent value. We truly appreciate your trust and support, and we’re honored to be part of your wellness journey.
Easy working with refills
By Stephen J.
Response from Refills· Jun 9, 2026
Thank you so much for your kind feedback! We’re glad to hear that working with Refills has been easy and convenient for you. Providing a simple and seamless experience is exactly what we strive for. We truly appreciate your trust and support
Customer support is awful. I let them know I didn’t need a renewal and I was still charged though I let them know prior to the prescription being sent to the pharmacy. I requested a refund multiple times and no one ever responded until I threatened to file a dispute with my bank. I never received the product either and they refused to help me.
By Adriaunna
Response from Refills· Jun 8, 2026
We’re truly sorry to hear about your experience. We understand how frustrating it is to be charged after requesting a cancellation, especially when you never received the product and felt your refund requests went unanswered. We sincerely apologize for the communication delays and the frustration this situation has caused. Your feedback is important to us, and we appreciate you bringing these concerns to our attention. Please send your order details and account email to [email protected] so I can personally review your case and help ensure it is escalated with the appropriate team for further investigation and follow-up.
So far communication is great.
By Kim M.
Response from Refills· Jun 8, 2026
Thank you so much for your kind feedback! We’re thrilled to hear that communication has been great so far. Providing timely, clear, and supportive communication is very important to us. We truly appreciate your trust and support.
