Tuesday, November 3, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
54 reviews
ReceptionHQSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
ReceptionHQ helps US businesses stay connected to their customers, offering live call answering and outbound calling – all backed by a team that feels like part of your business.Our friendly, US-based receptionists answer during core business hours, using your business name and a custom greeting built around how you work. Outside core business hours, our English-speaking Australian team steps in, so your calls are covered around the clock.We offer dual pricing flexibility – choose a per-call plan from $25 a month or a per-minute plan from $49 a month, whichever suits your call volume best. Bilingual support in English and Spanish is included during core hours at no extra cost, along with appointment scheduling and message-taking.Need more than live call answering? Outbound calling – covering follow-ups, reminders and lead qualification – can be added alongside your plan.With more than 25,000 customers, we support businesses of every size, from solo operators to established companies, with everything visible in real time through our online client portal.With ReceptionHQ's answering services there's no lock-in contract, so you're only ever with us because it's working for you. Try our live call answering service free for 7 days, no credit card required, and see how a dedicated reception team can help your business connect with more customers.We also offer toll-free numbers, custom-built IVR and other business communication solutions, including hybrid AI phone answering with human backup. And you can also try our AI receptionist free for 7 days.
ReceptionHQ (receptionhq.com) has 54 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
54 approved reviews, newest moderated first
ReceptionHQ is very easy to work with. I have been in the business partnership with HQ for 7 year.
By Qiaoqiao W.
Response from ReceptionHQ· Oct 6, 2026
Qiaoqiao, seven years is a long time to trust us with your calls, and we don't take it lightly. Thank you for sticking with us. "Easy to work with" is exactly the sort of feedback we love to hear! — The ReceptionHQ Team
Most people think I actually have a receptionist. The only negative is people having a hard time pronouncing the company name when they answer. It doesn’t happen often, but it does happen.
By dfischer
Response from ReceptionHQ· Oct 6, 2026
Thank you for the kind words. Callers feeling they've reached a real receptionist on your team is the goal! If the way your company name is said on calls is tripping people up, please email [email protected] or call (866) 883-3499 and we'll review your greetings with you. Often a phonetic spelling or avoiding initialism of names, if appropriate, can avoid a business name being mispronounced or potentially sounding rushed or garbled. — The ReceptionHQ Team
You are reliable. This is all the time. I cannot say any particular date because I don't have time to refer to my calendar etc. so the date below is just today's date.
By Coco S.
Response from ReceptionHQ· Oct 6, 2026
Coco, reliable every time is the best compliment we can get, and we appreciate you making time to say so. — The ReceptionHQ Team
Reliable. Friendly. Good service
By David O.
Response from ReceptionHQ· Sep 30, 2026
Thank you, David – we appreciate the 5 stars and positive feedback. — The ReceptionHQ Team
Customer service is fantastic.
By Deirdre H.
Response from ReceptionHQ· Sep 22, 2026
Deirdre, thank you – always great to hear that reflected back from the people actually experiencing it. — The ReceptionHQ Team
Not much activity on my account except for telemarketing calls, but so far so good.
By Richard S.
Response from ReceptionHQ· Sep 22, 2026
Richard, we agree you're receiving an unusually high volume of telemarketing calls! There's a major upside for you in having our receptionists handle those for you: you're not disturbed unnecessarily and because our team flags telemarketing calls, none of those calls count towards your plan's included calls each month. It's a win-win. — The ReceptionHQ Team
customer service
By Ernie T.
Response from ReceptionHQ· Sep 22, 2026
Thanks, Ernie, for the 5-star review. — The ReceptionHQ Team
Phenomenal customer service! I am constantly reminded by my clients how professional my call center is!
By JODY A.
Response from ReceptionHQ· Sep 22, 2026
Jody, that kind of feedback from your own clients is the best measure there is – really pleased we're helping you look good in front of the people who matter to your business. — The ReceptionHQ Team
