ReceptionHQReviews of receptionhq.com

These guys are the best!! Thr receptionists are so professional and friendly!!

ReceptionHQ started out to be a great service. They provided an Australian themed voice for our automated answering message - it sounded great. When we got a message, they emailed us and texted us. All was good. Then a few weeks back, they stopped texting us - we started getting unhappy customers. We inquired and they said they could no longer text. They never gave us a heads up about the text issue - poor communication for sure. After multiple support inquiries and calls, they indicated we should download their App and we would get notified that way. After a few inbound calls, we found we were not getting notified from the App either. We called support and they indicated we needed to upgrade our service level at a more than 3 times price increase to make the App work. So, basically a bait and switch situation. And we intend to switch as soon as we can to a company that can communicate, and that exhibits a level of honesty that ReceptionHQ cannot seem to manage. They have definitely lost their way.

ReceptionHQ has been amazing for my electrical contracting business. When I first starting using their receptionists, I was surprized at how many more leads I received. I'm often on a work site where I can't always answer my phone, so their service has been a game changer for me. They also screen my overnight calls, so I only get woken up when there's an emergency callout from someone who is willing to pay. I can't thank them enough.

I hired ReceptionHQ US to handle answering calls and forwarding messages for my roofing company. Their job was to take information from incoming calls, send it to me promptly, and allow me to follow up with potential leads. Unfortunately, I had a terrible experience with their service. I paid for a lead and later listened to the call recording on the lead platform. A homeowner had called about a roofing job, already had an insurance check in hand, and was ready to hire someone for the work. However, ReceptionHQ never informed me about the call. By the time I discovered it—three days later—the homeowner had already hired another company. I lost a $28,000 job because they failed to notify me. When I contacted ReceptionHQ to address the issue, I was met with unprofessional behavior. The representative laughed at my concerns, and no manager was available to speak with me. They admitted this kind of issue "sometimes happens" but couldn't explain why I wasn't notified. To make matters worse, the call recording revealed that their representative was rude to my customer. While ReceptionHQ is cheaper than some other answering services, this experience showed me the importance of quality and reliability. I wouldn’t recommend doing business with them. You truly get what you pay for, and in my case, it cost me a significant opportunity.

They took a while to learn a basic script but did OK after some time. Biggest issue is they charge a reserve amount and when you cancel they do not give that back, so I would not recommended them as there are other more honest phone services out there.

DON'T USE THEM YOU TELL THEM YOUR COMPANY NAME AND THEY START CALLING YOUR COMPANY ANOTHER NAME AND COULD CAUSE YOU A LOAD OF WORK FOR YOU TO LOSE THIS HAPPENED ON MY TRAIL AND NO PHONE CALL SORRY NOTHING STAY AWAY 😡😡😡🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬