Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
351 reviews
Rattan Ebike StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.Thank you again, our lovely customers —— Rattan
Rattan Ebike Store (rattanebike.com) has 351 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
351 approved reviews, newest moderated first
Rattan and Yamee bikes are the same, do not buy either of these brands. I bought a bike for over $1,000 and its been over 8 months. They will not respond to emails and will not send the bike. Eric Yam is the person who took my money and now will not respond. Total unprofessional and irresponsible person.
By Joseph L.
Bought mine(XL)on indegogo and got it in June. Over 400 miles no problems, awesome bike. Built like a tank
By Tom
We have had our Rattan LM750's for a little over a month now, and quite honestly, despite some of the negative reviews, we love ours. Our Rattan Bikes have made biking an event now, rather than an exercise. My husband and I are spending more time together outdoors because of these E-bikes. We are having a small issue right now with our two bikes, but we are confident enough in the product and the company that we ordered a third bike today. I do believe this company is growing and learning the ropes, and perhaps not the easiest way, but I believe they will get there. Demand is very high and they are trying to keep up, and every business is going thru some issues right now I believe with Covid-19 playing a huge factor. I will continue to support this company and our bikes and post honest and thoughtful comments and reviews accordingly.
By Denise Ann L.
34 days since the bike was supposed to arrive and it's still not here, nor are they responding to my email or phone messages. One phone number on their website doesn't work, and the other is a 900 number with a voicemail which doesn't even identify their business. I've contacted BBB so hopefully they can help me get my money back. Don't do business with them! UPDATE: Finally got the bike after I filed a report with PayPal and the Better Business Bureau. They still have not contacted me. When it finally got here, there were scratches, the part that holds the battery on was broken, the tires are paper thin, and several parts were just bouncing around loose in the box....and holes in the box. Some of the pieces of the bike were installed backward. There were no tools nor instructions on how to assemble it. There was a link to the manual on the website, but the link does not work. I was able to find the manual through Google but it reads like it was translated through Google and isn't much help. There are warnings about how to properly operate the battery which don't make much sense in the broken English. There are so many bad reviews from other people describing similar experiences to my own, I wish I'd seen them before I spent all that money! My bike is charging right now, but at the rate things are going, I doubt it will turn on (UPDATE: I was right, it doesn't. Par for the course, apparently). I strongly encourage everyone to go with a company that takes pride in its service. It's a beautiful bike, and it does feel nice to sit on, so I'm hoping it works, but even if it does, I'm terrified to trust it based on my experiences and all the stories I'm reading about peoples' batteries dying on a ride. I was so excited, but all these experiences have really soured me to this experience.
By Cliff
I bought 2 bikes and they worked pretty good but then a battery died within the first year so it was under warranty. I emailed customer service and after a few weeks got a response and they were sending me a battery. Well that was in February and I still don’t have a battery and can’t ride my bike. I put pressure on them and they said they sent it last week. I asked for a tracking number which they gave me and I felt I would have a battery on Tuesday, today. Well, all they did was generate a fed ex ticket but never sent anything. I called the phone number and it was no good. THIS COMPANY IS A TOTAL SCAM !!! It’s a shame because I’m ready to buy 2 more from someone else.
By Scot S.
Terrible customer service , can’t do the simplest thing like attaching a picture to an email. English was also not the first language of the customer service assistant I have no confidence in the company and did not make an order
By imran M.
Lucky I came here first before purchasing. I almost gave them $1300. Not sure what it was but something told me to check here or with the BBB. Boy I’m so glad I did. I will save my money and keep looking. It’s a shame how these “businesses” will take advantage of people especially during these troubling times. Money is indeed the root of all evil.
By Kalib J.
No customer service department . No working phone number . No idea of what to do . Wont be buying another one of these bikes . Buyer beware .
By Jaybob
