J ai reçu ma commande sans le panier…
J ai reçu ma commande sans le panier avant, j attend un retour de votre sav
By Alok A.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
351 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Rattan was founded on the belief that a business doesn't have to compromise to create great products at great prices. We hope to pass a positive attitude towards life to all through our products. We are all a little wild at heart, are we not? There is much to be gained from traveling and seeing the world. We should all embrace at least a little wanderlust. But let us not forget the end goal; in the wise words of T.S. Elliot, "We shall not cease from exploration, and the end of all our exploring will be to arrive where we started and know the place for the first time." Now, riding your bike and let's go for a trip! Becasue you will nerver know how beautiful the world is before you go outside. Then you will find that we are not selling you a cool bike but the amazing scenery along the way. Our team has only been in existence for only 5 years since its inception. During these five years, we have grown a lot and won the praise of many customers. But we still clearly understand that there are many places where we are not perfect. So if you have any suggestions, please be free to contact us, we believe that with your help, we will become better.Thank you again, our lovely customers —— Rattan
Rattan Ebike Store (rattanebike.com) has 351 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 11 reviews with 3 stars · Clear filters
J ai reçu ma commande sans le panier avant, j attend un retour de votre sav
By Alok A.
It's a good bike, but I wouldn't rate it more than 3 stars. It's very heavy, and the electric support is glitching. The booster is not enough. Also, I didn't manage to put the backrest as I must first remove the saddle
By Frédéric F.
Manuel d’installation en français absent
By Jacqueline S.
Charger got wet we ordered a new one from your website and it did not work and it was not the original charger for our bike
By Theresa K.
It took 5 months to get the part I orded. no one answered the phone
By Scott P.
It take so long for parts to get to you and all communication is email i got the wrong part everytime so im without my bike for 2 or more months every fix.. it was simple last time just the pedal but the time to get it was like wow so long..
By Elmore P.
I had received the bicycle and it’s ok , problem is that you don’t send me also the accessories mentioned in the order, I really hope you want provide to send me asap .
By Walter B.
The e-bike is great, but the sent the wrong charger and I cant even charge the battery. Also it didnt come with the basket I purchased and the free gifts. Also the chain on the E-bike was off and wedged. I have to take it to a E-bike shop to it unwedged. Support replied very quickly and are sending my accessories.
By Terence C.